Engagement Manager
Performio, Australia
Job Description
Performio is a fast growing, business-to-business software as a service (SaaS) company, focused on making incentive compensation management (ICM) simpler. We provide mid-market to enterprise-sized companies with an easy way to calculate and gain insight into their sales commissions.
We have a great product that customers in over 20 industries across the world use and loveincluding well-known brands like Johnson amp; Johnson and Vodafone. Founded in Australia 14 years ago, with offices in both Melbourne, Australia and Irvine, California, we are on a mission to be the best ICM solution in-market by being easy to buy, fast to go live and easy to use.
What’s the opportunity?
We are looking for an Engagement Manager to oversee new customer implementations at Performio. A successful EM will keep our implementation pipeline running smoothly: setting project plans and monitoring the execution of those plans, in cooperation with the larger PS team, to ensure that our new customers go live on-time and on-budget. We believe that great EMs play a key role in driving new customer engagement and satisfaction.
Responsibilities
- Manage 8-10 customer implementations simultaneously (most projects ranging from weeks to months in duration): you will set plans, allocate resources, track performance, and take the steps necessary to ensure our customers go live on-time and with smiles on their faces
- Work in concert with the PS team to design, deploy, test, and document Performio solutions
- Use strong project management and communication skills to identify risks and communicate them effectively to all stakeholders (internal and external)
- Take a proactive approach to mitigating and/or resolving risks to your projects - you’re unafraid to have frank conversations when you see a barrier to a successful outcome
- Engage with customers to build strong relationships, acting as a constructive problem solver and advocate for their implementation
- Continuously improve and optimize our standard implementation process
- Report to management on an ongoing basis
Requirements
- Self-directed, proactive, and able to work with a high degree of autonomy
- Ability to lead project teams and manage cross-functional teams comprised of resources from throughout our organization
- Ability to communicate with all levels of management and team members
- Ability to concurrently manage 8-10 active projects of varying sizes
- Professionalism appropriate for working with Fortune 500 clients
- Knowledge of Project Management Methodologies
- Ability to develop and track progress against project plans, scope, timelines, and changing priorities
- Ability to work in a dynamic and rapidly evolving environment
- Ability to lead and work with both business and technical resources across various functional areas
- Experience managing the entire project lifecycle
- Ability to provide regular reporting on project controls with limited guidance
- Understand the importance of customer engagement and satisfaction
- Comfortable managing customer expectations and clearly defining project deliverables
- Exceptional critical thinking skills, including system, process, and business analysis
- Comprehensive thinker for issue analysis and resolution
Technical Requirements
- At least a BS/BA in a relevant field (i.e. CS, EE, MIS, ME, etc.)
- 3+ years of experience in a SaaS environment, startup experience a plus
- Ability to quickly learn enterprise Go-to-Market sales motions
- Highly skilled in Microsoft + Gsuite productivity tools
- PMP certification is a plus
- Familiarity with Mavenlink is a plus
Benefits
Why us?
We’re fast-growing, but still small enough for everyone to have face time with the CEO. We have a genuine care for our customers and the passion to transform our product into one where experience and ease of use is a true differentiator. Led by a strong set of company values, we play to win and are incentivized to do so through our employee equity plan.
We’ve adapted well to the work from home lifestyle, and encourage flexible working arrangements. Some of our staff work full time from home, while others prefer working from one of our offices, or a combination of home and office.
Our values speak strongly to who we really are. They mean a lot to us, and we use them every day to make decisions, and of course to hire great people!
- Play to win - we focus on results, have a bias to action and finish what we start
- Paint a clear picture - we’re clear, concise and communicate appropriately
- Be curious - we surfa