HotDoc’s mission is to improve the health care experience for everyone in Australiaalready more than half of Australia’s GPs and 1 in 4 Australians use the platform. Our technology helps better connect patients and doctors by making interactions between both parties accessible and easy across the entire patient journey, from bookings through to post-appointment follow-ups. Now we’re going one step further, developing products aimed at proactively improving patient outcomes by encouraging patients to play a more leading role in the management of their own health.
We are looking to hire someone who genuinely cares about delivering a great customer experience.
What's in it for you?The Customer Advocates and Support teams unique contribution to HotDoc is to provide clinics and patients with world class, low friction service for technical issues and one touch ‘How-To’ enquiries.
The efficiency and troubleshooting skills of the HotDoc Support team has since become a selling point of the product. A Customer Advocate is responsible for meeting the benchmark of the technical support that HotDoc is now known to provide, so as to continue to drive sales, trust and customer loyalty.
This will be a 6 month fixed term contract with the possibility for an extension of another 6 months.
What will you be doing?You will work directly with all facets of our customer base, supporting the needs of our clinic users, HotDoc’s patient users and the IT teams for medium to large Enterprise accounts. You will be responsible for answering enquiries primarily via email and phone. You will proactively create and upkeep content to make sure that HotDoc customers are given the tools to succeed independently and self service where possible.
You will also collaborate with teams such as Product and wider CX, to highlight any issues that may be negatively impacting our customers, communicate any churn risks and prioritise what case needs more urgent attention.
If you'd like to find out more about the team and what we do, check out our recent blog post!
Requirements
What you must have to apply for this roleBenefits
How we support your Health and WellbeingHotDoc puts its money where its mouth is and has created a free in-house health and wellbeing program.
This is all accessible as part of our Troop program where every team member gets the know-how and support to set meaningful physical and mental wellbeing goals, and the resources to stay engaged and on track.
Troop makes health and wellbeing accessible by providing gym and fitness subsidies, 2x weekly in-house yoga sessions, health coaching and access to nutrition and exercise advice.
To support mental wellbeing we ha