Senior Voice Engineer/Specialist

Senior Voice Engineer/Specialist
First Focus, Australia

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Unspecified
Total Vacancies
1 Job
Posted on
Apr 21, 2021
Last Date
May 21, 2021
Location(s)

Job Description

First Focus is Australia’s #1 Managed Service Provider. We have the experience and capability to deliver comprehensive Managed IT Services, Project Support, Unified Communications, Technology, Connectivity and Cloud solutions. We’re constantly investing in world class technology to ensure our solutions are the most reliable, cost effective, and efficient available. Today, we're investing in bringing on more expert team members to support our next phase of growth and expansion.

We are in search of a Senior Voice Engineer/Specialist to support our customers telephony and ancillary systems. You will be working within our Unified Communications team on telephony amp; contact centre technologies.

ROLE

In this role you will:

  • Provide day to day operational support for voice infrastructure and services
  • Provide escalated technical support, troubleshooting and fault rectification of technical issues related to Auto and General voice infrastructure
  • Work on tasks as assigned whilst keeping stakeholders well informed.
  • Monitoring, tuning, and performing trend analysis of the responsible systems together with backup and recovery (planned and unplanned)
  • Acting on system security events and violations.
  • Systems administration, maintenance, upgrades and patching of existing systems and networks is implemented according to Service Level and Quality targets and to agreed expectations.

Requirements

  • Experience in relevant system, administration, operations, support
  • Some hands on installation of physical amp; virtual devices amp; upgrading environments.
  • Working with or exposure to the following technologies:
    • AudioCodes SBC
    • VMWare amp; HyperV Virtual machine installation and maintenance
    • General knowledge of DECT infrastructure
    • Direct Routing Microsoft Teams
    • SIP
    • Networking
  • Knowledge of systems security administration practices, standards and policies.
  • Ability to manage requests and problems at once and to be able to work within prioritised frameworks.
  • Previous experience in a Managed Service Provider will be viewed very positively

Benefits

  • Competitive salary package
  • Option of a Tesla company car as part of your ongoing employment package (conditions apply)
  • Work life balance through hybrid working arrangements
  • $40/month towards your mobile phone and data plan under our BYOD policy, and if you want to bring your own laptop to work, we'll double that
  • Offer up to 5 paid training days a year and support employees towards certifications and qualifications
  • We will not only pay for the exam, but will also give you a pay rise for achieving (conditions apply, of course)
  • Opportunities for personal development, regular social events and great team culture

Job Specification

Job Rewards and Benefits

First Focus

Information Technology and Services - Melbourne, Australia
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