Graduate Technical Support Analyst- Orange Surrounds
Phocas Software, Australia
Job Description
About Phocas
Be part of an award-winning software organisation providing over 2000 global customers with fantastically presented insights to make data analytics easy-to-use, so people feel good about their business data.
And Phocas isn’t just loved by our customers where we are ranked as a high performer on G2 Crowd and featured in Gartner's Front Runner Quadrant as a top BI vendor. We also have some of the happiest employees going around! In fact, Phocas has a 4.3/5 rating on Glassdoor, and in 2019 won the Culture Transformation Award from Human Synergistics in recognition of our constructive and positive culture.
We are searching for superstar IT graduates who are based in Orange or surrounding areas to join our Customer Support Team as a Graduate TechnicalSupport Analyst. You will be someone who thrives on helping customers solve their technical issues, and loves to problem solve while working in a fact paced environment. Our software is MS SQL server based, we use our own mapping DB creation software and various techniques to create extraction and staging layers, and our help desk software is Jira (Atlasssian).
During the 24 month paid program, you will get real hands on exposure and experience across a myriad of scenarios, customers and responsibilities. In return for your hard work and fresh insights, we'll provide you with the ability to accelerate your development, have incremental pay increases, and also provide you with the support and guidance you are looking for to take your career in the direction you choose.
Requirements
While the successful applicant will not necessarily need industry or BI experience, strong customer engagement skills are essential. It would also be advantageous if you have some knowledge on SQL, data points integration, databases and/or data analytics from subjects undertaken as part of your course. You will need to be comfortable working remotely across client sites, and be willing to work closely with our USA and UK offices.
At Phocas, it isn't just about having the experience, skills and qualifications that makes someone successful. Culture, Attitude amp; Ambition play a massive part. Therefore we look for/want people who:
- are driven to succeed and have ambition
- are not afraid to use initiative
- are positive, coachable and bring a 'can do' attitude
- have sound business judgement, customer focus and passion
- demonstrate a great sense of humour
- possess excellent interpersonal, verbal and written communication skills, and a natural ability to explain or present complex topics in language that is easily understood by all
- be willing to help others, and be prepared to roll your sleeves up
- have planning and analytical skills, along with great time management
Benefits
We expect results at Phocas, which is why we give so much in return!
In addition to your paid leave, holidays, and superannuation benefits, we provide a heap of perks which include:
- Fun / Fulfilling: Awesome culture and meaningful work
- Autonomy: Trusted to follow your passion and make it your own
- Growth: Opportunity to be more for you and the business
- Wellness: We believe in a real work life balance and have a strong family orientated culture
- Health: As of July 2021 we will be providing all APAC employees with a range of complimentary insurance benefits including- Group Life amp; TPD Insurance, Income Protection Insurance, and also cash assistance towards Private Medical Plans.
- Money: Competitive ‘dosh’ with a progression scale and a chance to share in our success
To all recruitment agencies: Phocas does not accept agency resumes. Please do not forward resumes to our jobs alias, Phocas employees or any other company location. Phocas will not be responsible for any fees related to unsolicited resumes.
We are a 2020 Circle Back Initiative Employer we commit to respond to every applicant
Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.