Senior BI Consultant - GIS Administrator
Datacom, Australia
Job Description
Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
Our team
Our Data Operations team’s purpose is to operate and refresh technology to enable simple and complex analytics, provide for enterprise wide data discovery and access, deliver secure data exchange and evolve high-powered computing environments in support of advanced analytics and data science.
About the role
Working in our Data Operations team with one of our major customers, the Senior BI Consultant is responsible for the day to day running's of the ESRI ArcGIS platform. You will play a vital role in ensuring the platform is secure, reliable and current. You will also service customer geospatial requests in a helpful and timely way, keeping our high standards in customer satisfaction and experience.
What you’ll do:
- You will own continuous monitoring of the operational technology platforms in order to drive maximise efficiency and effectiveness of the GIS and operational technology systems.
- You will provide expert technical advice, feedback and education to key users to improve awareness, understanding and functionality of the applications within the GIS.
- You will develop and maintain system and technical documentation.
- You will respond to user-raised Requests and Incidents in a timely manner.
- You will build and maintain positive relationships with the customer, understand, anticipating and influencing inclusive operational technology outcomes.
About you:
- We are looking for someone with specialist experience administering Esri enterprise technology.
- You will work independently and proactively solve problems.
- You will have very strong customer facing skills, committed to ensuring satisfaction with helpful and timely service.
- You will also liaise with other operational teams and technical staff to ensure the geospatial operational outcomes are achieved.
- You thrive in a fast-paced, changing environment; if you see the positive if everything, we want to hear from you!
The Nitty Gritty
We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients. Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.