We are in search of a Voice Engineer to support our customers telephony and ancillary systems. You will be working with our senior voice engineers on telephony amp; contact centre technologies Mitel Connect (Formally ShoreTel), Mitel MiVoice Business or Direct Routing Microsoft Teams platforms.
ROLE
In this role you will:
- Provide day to day operational support for voice infrastructure and services
- Provide escalated technical support, troubleshooting and fault rectification of technical issues related to Auto and General voice infrastructure
- Work on tasks as assigned whilst keeping stakeholders well informed.
- Monitoring, tuning, and performing trend analysis of the responsible systems together with backup and recovery (planned and unplanned)
- Acting on system security events and violations.
- Systems administration, maintenance, upgrades and patching of existing systems and networks is implemented according to Service Level and Quality targets and to agreed expectations.
Requirements
- Experience in relevant system, administration, operations, support
- Some hands on installation of physical amp; virtual devices amp; upgrading environments.
- Working with or exposure to the following technologies:
- Mitel Connect (Formally ShoreTel)
- MiVoice Business
- AudioCodes SBC
- VMWare amp; HyperV Virtual machine installation and maintenance
- General knowledge of DECT infrastructure
- Direct Routing Microsoft Teams
- SIP
- Networking
- Knowledge of systems security administration practices, standards and policies.
- Mitel Connect amp; MiVoice Business relevant Certificates
- Knowledge of Monitoring Services (SolarWinds).
- Ability to manage requests and problems at once and to be able to work within prioritised frameworks.
- Previous experience in a Managed Service Provider will be viewed very positively
Benefits
- Competitive salary package
- Option of a Tesla company car as part of your ongoing employment package (conditions apply)
- Work life balance through hybrid working arrangements
- $40/month towards your mobile phone and data plan under our BYOD policy, and if you want to bring your own laptop to work, we'll double that
- Offer up to 5 paid training days a year and support employees towards certifications and qualifications
- We will not only pay for the exam, but will also give you a pay rise for achieving (conditions apply, of course)
- Opportunities for personal development, regular social events and great team culture