Journey Manager
Journey Beyond, Australia
Job Description
About the business
Journey Beyond is a national business focused on bringing Australia's unique and iconic experiences to life. Australian-owned, Journey Beyond has an extensive national footprint and is one of the country's largest experiential tourism businesses.
We aim to take our guests beyond, ignite their imagination, and transform amazing into breathtaking.
Journey Beyond Rail Expeditions, owned and operated by Journey Beyond, operates Australia’s iconic rail journeys, The Ghan, Indian Pacific, Great Southern and The Overland. There are very few global journeys considered national treasures, but our trains are, without question, iconic Australian experiences. From the moment our guests (and potentially you!) step aboard these legendary trains, you can feel it a spirit of adventure and a sense of something very special about to unfold.
About the role
This role is responsible for the overall management and delivery of the Guest Experience of on-train Journeys operated through the Journey Beyond Rail Division. This is a proactive management of on-train guest experience role that is responsible for the effective management of on-train workflows and associated budgets. As a key leader, you will assist in the
development of business plans for the improvement our train services and effectively implement update changes to ensure the ongoing highest quality of service delivery to our guests.As a manager on board you will oversee all aspects of on train crew service delivery throughout a journey, including financials, crew performance, waste management and guest experience. This role is pivotal to lead, mentor and support on train crew and conducting regular performance conversations to continuously develop our on-train crew in all areas of their role.
About you
Hospitality and tourism is not a job to you, but an opportunity to share our special places and create lasting memories for each and every guest. This is demonstrated in your 5 years plus experience in a similar operational role in the hospitality/tourism industry. You are a hands on leader with the ability to solve problems, have high attention to detail and strong commercial acumen.
If you strive for guest service, enjoy leading people and have a passion for the highest hospitality standard delivery then this is a unique opportunity to join our on train management team.
We are currently only considering applications of those currently residing in Australia with working rights.