BOH - Team Leader (Secondment until December 2021)
Civica, Australia
Job Description
Requirements
BOH Team Leader
Exciting opportunity for a Team Leader role for a secondment available until December 2021 within the BOH Team.
Applications close on Monday 19th April 2021.
About the Role
Reporting to the Back of House Team Manager, this leadership opportunity will see the successful candidate coach, mentor and develop their team of approximately 15 to be successful. You will play a crucial role, analysing data, identifying opportunities for improvements to help meet key business objectives and KPIs. You will have the chance to understand and interact with Automation tools, all the while communicating effectively with your team and senior leadership. We deliver quality outcomes for our internal and external customers, who you will develop trusted partnerships with. Engagement within the team and our culture are key to being successful
Key Responsibilities
- Lead and drive an inclusive culture which is underpinned by the Civica Way. Coach, mentor, motivate and develop service consultants, to enable them to be successful in their role and to achieve business targets and acknowledge success.
- Identify opportunities for increased performance through team effectiveness and continuous improvement initiatives, including work changes, reward amp; recognition, career discussions, talent and succession planning.
- Analyse and understand team performance metrics as well as being able to identify reasons for performance outliers including the setting of SMART objectives that support the achievement of business objectives.
- Proactively manage your resources with support from the workforce management team in line with workloads.
- Undertake regular Quality monitoring in order to facilitate constant improvement and enable first contact resolution. Proactively identify risks, trends and mitigation strategies.
- Implement plans to coach and lift performance to necessary levels and take action to address unsatisfactory performance.
- Be aware and familiar with the Enterprise bargaining agreement terms amp; Conditions.
Essential Skills and Experience
- A proven record of leading within a similar role (preferably within the outsourcing industry or public sector).
- Strong interpersonal and negotiation skills at all levels including your team and other stakeholders
- Ability to engage, motivate, coach and support your team to be at their best
- Proven ability to meet deadlines, targets and KPIs
- Reporting acumen will be highly regarded
Your Benefits
At Civica we believe our people are our biggest asset and we pride ourselves on cultivating a supportive and modern working environment; whilst providing you with the tools you need to get the job done. We will offer what you would expect in today’s modern work environments:
- Join a growing and successful business
- Genuine career development
- Flexible working conditions
What Next?
Do we sound like a good match? If so then we would love to hear from you! Please include a cover letter outlining how your experience, aspirations and values are a match, along with your resume and we will take it from there.
Please ensure you speak to your manager before applying to ensure this fits in with business requirements.
Applications close on Monday 19th April 2021.