Timely has come a long way since its inception in 2011. We’ve grown an online community of over 46,000 beauty professionals across 90 countries that use our cloud-based business management software to book over 30 million appointments a year.
Our customers are our sun, and our mission is to help the global hair amp; beauty industry become a 1 trillion dollar industry. We plan to do that by building a total salon management solution that enables our customers to thrive.
2020 was a big year for us as we faced the uncertainty of losing our 12k customer base at the start of the pandemic. But we've come out the other side better than ever by ensuring that no one on the Timely team would lose their job and focusing on helping our customers survive. You can hear a little more about our 2020 journey from Paul Shingles, our COO, here.
We’ve got our sights on some huge goals over the next few years. How are we going to get there? He tangata, Our people.
So, what can you expect from us?
We lead with Inclusion and use our values to inform our decisions. Mary Haddock-Staniland joined us in December 2020 as our Chief People Inclusion Officer. The first role of this nature in the executive level of any New Zealand organisation, Mary’s goal is to progress the business case for workplace inclusion, ensuring people have equal access to opportunities and resources.
We bring our whole selves to work and celebrate the things that make us unique. We view work and life as complimentary, rather than competing priorities and #timelylife allows us to see the benefits of working from home and the flexibility it provides.
Our team of 100+ enjoy wellness and professional development benefits as well as a high spec home office set up. To us, people experience means creating the best possible environment for you to be your best self.
What you’ll do
This role will lead the APAC Customer Success team to help new and existing customers extract value from the full feature set that Timely offers today, and in the future. More customers, using more of our product, will naturally lead to happier, stickier customers using more of our features and driving revenue expansion as a result.
The role will be managing a team of Customer Success Coaches and Import Resources that assist new customers in getting set up to ensure that as many of our customers as possible reach a success state in the first 30 days. In addition, the role looks after our Customer Success Manager who provides account management activities to our top 200 customers in Australia/New Zealand.
A typical day might include:
Requirements
About this role: