Timely has come a long way since its inception in 2011. We’ve grown an online community of over 46,000 beauty professionals across 90 countries that use our cloud-based business management software to book over 30 million appointments a year.
Our customers are our sun, and our mission is to help the global hair amp; beauty industry become a 1 trillion dollar industry. We plan to do that by building a total salon management solution that enables our customers to thrive.
2020 was a big year for us as we faced the uncertainty of losing our 12k customer base at the start of the pandemic. But we've come out the other side better than ever by ensuring that no one on the Timely team would lose their job and focusing on helping our customers survive. You can hear a little more about our 2020 journey from Paul Shingles, our COO, here.
We’ve got our sights on some huge goals over the next few years. How are we going to get there? He tangata, Our people.
So, what can you expect from us?
We lead with Inclusion and use our values to inform our decisions. Mary Haddock-Staniland joined us in December 2020 as our Chief People Inclusion Officer. The first role of this nature in the executive level of any New Zealand organisation, Mary’s goal is to progress the business case for workplace inclusion, ensuring people have equal access to opportunities and resources.
We bring our whole selves to work and celebrate the things that make us unique. We view work and life as complimentary, rather than competing priorities and #timelylife allows us to see the benefits of working from home and the flexibility it provides.
Our team of 100+ enjoy wellness and professional development benefits as well as a high spec home office set up. To us, people experience means creating the best possible environment for you to be your best self.
What you'll do
You’ll help our customers go from a freshly activated account, and get them set up in the key areas of the platform that will make them successful. You’ll help them get their services set up, add all of their staff, set up their automated reminder messages, and make sure they’ve downloaded the iOS app so they can manage their business on the move. You’ll also act as the interface between the customer and our crack data migration team. The aim of the game is a successful customer who is getting the absolute maximum out of our solution.
While this isn’t a sales role, it will definitely involve selling. You’ll need to carry on the conversation that the sales team have had and reinforce the value of Timely. You will need to be sales savvy as you’ll be required to pitch the value of the wider solution and encourage customers to adopt new ways of using the platform. You’ll be compensated by a combination of base salary, and incentive payments based on how many features you’ve helped a customer activate in their onboarding journey.
You’ll be be working with our most valuable customers. So you’ll need to be an excellent communicator and capable of quickly building a rapport. You’ll be a problem solver, but you’ll also be a deft hand at handling objections and guiding conversations. You’ll be just as comfortable on the phone as you are via chat or email.
We’re trying new things so that we can expand and grow. We have a plan, but we’ll need versatile people who are happy working in a rapidly changing environment.
A typical day might look like:
Requirements
About you: