In our journey to impact on patient lives, we are looking for a Customer Relationship Specialist.
The Customer Relationship Specialist has the mission to support SBDMs in assigned territories with generating new leads and first meetings to accelerate the sales pipeline, following campaign schedules, strategic product launch, and market mapping, recording activity in Salesforce CRM.You will have for mission to:
Call customers and prospects to?schedule meetings?
- Call customers and prospects with the goal to talk to the stakeholder in charge of?current and future?projects?of interest to SOPHiA GENETICS?in the laboratories and hospitals
- Pre-qualify and schedule first meetings in the calendar of the SBDMs?
- Keep a close contact to the SBDM on a daily basis?
- Perform?prospection?calls according to?marketing?campaign schedules and strategic product priorities
- Map the stakeholders as a list for each targeted institution using internet and databases?(public and provided)?filling in Salesforce?
- Communicate scheduled meetings to the SBDMs immediately once booked
Report all actions in Salesforce
- Edit/update?contact details?of stakeholders?(company names, roles, titles, departments)?
- Report?activities?in Salesforce?
- Support the SBDM to maintain an updated and optimized dataset in SFDC
Perform support actions to the SBDM to accelerate sales funnel in early stages?and ongoing support for existing clients
- Follow-up with the SBDM to ensure that the qualification has been successfully completed?
- Ensure that each sub-region?/ country has enough qualified leads in the pipeline available for follow-up in the field
- Target new accounts based on the input of Regional Directors, Marketing sources or SBDMs?
- Assist SBDM's in supporting distribution partners in the region
- Provide support to clients of Alamut in collaboration with global team and leverage the opportunity to develop local custom relationship to facilitate SOPHiA DDM prospecting
- Doing the first contact for incoming leads from SOPHiA contact form/website?(pre-classification on the phone followed by redirection to SBDM when appropriate)?
Requirements
- Bachelor lev in science and/or business preferred
- Experience as a inside sales/customer care/sales in the medical device/biotechnology/pharma/IVD desirable
- Ideally suited as an entry level position for medical device/technology sales
- Full English proficiency,
- A second language is an advantage (Mandarin, Japanese, Korean)
- Mastery of Salesforce.com
- Excellent skills: Word suite tools (proficiency)
- Excellent communication skills
- Excellent organizational skills
- Positive mindset in adversity
Benefits
- A Flexible and friendly working environment with a collaborative atmosphere
- Career opportunities in a fast-growing company with worldwide reputation;
- International and multicultural environment;
- An exciting company mission that brings together science and technology to directly impact the lives of patients with life threatening illness
Starting date: ASAP
Contract type?: Permanent
Location?: Home Based, Australia (Brisbane, Sydney, Melbourne.)
Application process
If you think you fit this position, please send a CV and a cover letter. Please note that incomplete applications will not be considered.