Salesforce Administrator
efm, Australia
Job Description
efm is the largest 4PL in Australia and New Zealand, leveraging sophisticated proprietary technology, highly skilled people and trusted carrier partnerships in the delivery of end-to-end integrated supply chain management to provide immediate and sustainable value for its customers.
At the heart of our service offering are our people and our promise to deliver a?no better logistics experience.?As part of that commitment, we are looking for a Program Analyst who will deliver and embed operational excellence across the business with a focus on enhancing interactions, processes and reporting for all functional teams and customers.
You’ll be pursuing the discovery, planning, managing, evaluation, and improvement of our internal systems, tools, practices, and processes to ensure we are effective and efficient as an business. You will engage subject-matter experts, gather, and analyse complex data and business processes to identify opportunities and develop a pipeline of prioritised recommendations for improvement and then deliver these improvements across the business.
In these pursuits you will identify critical constraints within the business and deliver kaizen and waste reduction improvements to remove those constraints whilst focusing on quality and operational excellence.
Working across the business and empowered by the leadership team, you will define and simplify existing operations and improve overall usability and stability of processes at efm.
Who you are
Empathetic, motivated, curious, insightful, and engaged
A problem solver. You understand the value behind each process and system, and your desire to improve and provide solutions drives you every day.
An analytical, strategic thinker. Data and information are at the centre of your approach to developing solutions. You use quantitative and qualitative analysis and the presentation of data to see beyond the numbers.
An influencer. You are a great communicator with strong capability to motivate change and demonstrated success working with people at all levels and across functions cultures, and skillsets.
Pragmatic. You can think big, then identify and prioritise each opportunity to deliver structured and efficient solutions that you are proud of, and others enjoy using. You don’t get bogged down in perfection or analysis paralysis. You can identify the definition of quality and deliver on what you promise.
Proactive. You are an outcome-driven self-starter. You work with subject-matter experts to become one, leveraging that expertise to invent amazing solutions and better configure systems, tools, and practices.
Hungry for growth. You are resilient and view failure as an opportunity, but you are motivated to fail in different ways going forward. You enjoy going the extra mile and strive to earn your seat at the table. You are the type of person who asks questions, you share your work, and you are constantly challenging yourself and others to do it better.
A team player. You are genuine in your interactions working together to make a difference. You also roll your sleeves up and serve your team and your customers
Additional skills you might have
- Basic scripting skills. e.g. VBA for automating MS Office workflows, general system logic for extracting and manipulating data for your own analytical needs. SQL for searching through and analysing data.
- Advanced Excel skills. e.g. You know how to structure, model and present data efficiently.
- Systems configuration. e.g. You are comfortable reading the manual and learning how to configure systems like Salesforce to increase adoption and efficiency.
- Education or training, and experience in adopting a project methodology. e.g. Lean, Waterfall, Agile.