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Customer Support Agent Job in Australia
F45 Training , Australia

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Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Unspecified
Total Vacancies
1 Job
Posted on
Apr 7, 2021
Last Date
Jul 7, 2021
Location(s)

Job Description

We are seeking a Customer Support Agent will play a key role in ensuring our franchisees are the happiest, most productive and satisfied partners in the brand network. The ideal candidate is a motivated team player with a positive attitude and impeccable communication skills.

Responsibilities

  • Respond to ticket-based email inquiries from our franchisees based on set procedures
  • Clarify any issues and determine the best recourse, and escalate issues as required
  • Follow up with franchisees via phone or email to ensure any issues have been resolved to their satisfaction
  • Collaborate with the company teams to document all information in the support system
  • Conflict resolution in a friendly manner and in accordance with the company brand ethos
  • Check-in calls with franchisees in on-boarding process
  • Other tasks may come upso be prepared to pivot and multi-task

Requirements

  • Experience working in customer-facing/client relationship roles (hospitality, customer service)
  • Excellent written English, and ability to communicate via high volume of emails
  • Ability to prioritize and meet deadlines in a fast-paced environment
  • A working knowledge of modern cloud-based software technologies (Dropbox, Gmail, GDocs, Freshdesk or other ticket-based customer support platforms)
  • High sense of confidentiality, trust and discretion
  • Availability to commit to helping on weekends and/or after hours if required

Benefits

  • Opportunity to work with a globally recognized brand
  • Flexible, casual and fun workplace
  • Scope to be involved in a variety of departments and projects
  • Great leave arrangements
  • Challenging, fast paced opportunity with unlimited growth potential

F45 is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender expression, sexual orientation, genetics, disability, age or veteran status

Job Specification

F45 Training

Information Technology and Services - Austin, United States