USA Solution Engineer
Marketplacer, Australia
Job Description
We are looking for a Solution Engineer PLUS Consultant to join our Customer Success team. If the title seems strange it is because the right individual performs a far more important role than the alignment and demonstration of software.
In this role you will primarily assist our Customer Success team in aligning the business goals of customers to their Marketplacer technical implementation and onboarding. This individual will take accountability for partner enablement and ongoing technical support. Ideal candidates have knowledge of the Commerce technical space.
- Deliver hands-on implementation services of the Marketplacer Platform to ensure smooth on boarding, faster adoption, increased footprint, etc.
- Work with customers to directly help them overcome obstacles that may be inhibiting desired outcomes throughout their customer lifecycle
- Work in concert with Customer Success, Pre-Sales Engineers, and Marketplacer Partners to ensure customers are set for long-term success
- Share field insights with your peers in Customer Success, Sales, Product, and Engineering teams.
- Provide feedback on how to bring more valuable functionality to the product based on customer reactions and your hands-on experiences.
- Act as the voice of the customer and a conduit to the product team for new features and product input.
- Ensure customers are SUCCESSFUL and DELIGHTED with Marketplacer products and services, not merely satisfied
Requirements
Our hope is to find an individual who can:
- Quickly empathize with customers and their associated professional measurements and goals
- Tell a story and to adjust to unplanned customer scenarios
- Capture requirements, configure technical solutions and present to a technical and business audience in a manner that progresses a sales cycle and in line with the customer’s goals
- Architect high level integration scenarios for headless and full stack scenarios
- Act as a conduit to the product team for new features and product input
- Provide insight to sales leadership on the reality of a sales cycle
Benefits
What you should expect from Marketplacer:
- An environment where curiosity and expertise is valued
- To be cherished as a peer across the sales and partner community
- A commitment to achievement and the fostering of an environment focused on your attainment
- Constant celebration of winning
- Productive and fun people who have been in the eCommerce space
- Benefits
As long as our customers value their investment, they continue to renew and expand their deployments. No value = no growth and no renewal.
Fortunately, our customers find us easy to work with (as reported via customer sat surveys). They trust Sonatype and value their investments, as demonstrated by our 90%+ renewal rate -- one of the highest renewal rates in the software subscription business. We choose not to rest on our laurels. If our customers are not properly deployed, optimized, or have compromised rollouts due to their lack of time, technical know-how/resources, or understanding of best practices - it will inhibit our mutual ability to achieve success. That is why this role is so important.
Traits we are seeking:
- Strong history of solution engineering (min 4 years) in a Commerce-related software company
- Technical knowledge of API, GraphQL and other integration scenarios
- An understanding of a Commerce technical architecture (full stack and headless)
- The ability to prioritize and work across our customer base and the partner community
- The ability to quickly build rapport internally and externally
- Humility and curiosity
- A strong desire to share knowledge
- Most importantly, you bring a contagious enthusiasm to work every day!
We are really excited about this first round of US hires. Have a chat with us. We look forward to sharing our enthusiasm.
Established in 2016 in Melbourne, Australia, Marketplacer as a global technology Software as a Service (SaaS) platform equipped with all the tools and functionality needed to build a successful and scalable online marketplace, at speed. To date, Marketplacer has helped over 75 businesses build and deploy their very own successful marketplace strategies and connected over 16,000 businesses worldwide.