Timely is the world's smartest appointment booking software servicing over 38,000 users in the hair, beauty, and wellness industries all over the world. Our beautiful, user-friendly platform allows our customers to deliver exceptional client experiences and effortlessly manage their appointments, clients, sales, staff, stock, reporting and more.
Our customers are our sun and we believe that a seamless and memorable customer experience is driven by the employee experience that our people have within Timely. We live and breath our values, including ‘Bring your whole self to work’. We celebrate the things that make us individual at Timely and believe that better decisions are made and better products are created when people can be themselves.
We’re not your average tech company. We operate in a clustered remote model with 80+ people spread across Dunedin, Wellington, Auckland, Melbourne and Greater London. We hire people who make the most of #timelylife and are able to balance their personal and professional priorities well. We truly look after our people, so at Timely you can expect a competitive remuneration and benefits package, including a wellness allowance and professional development fund.
What you'll do
You’ll be an integral part of our team not just the sales crew, but the whole company. Our marketing team work hard to bring the right people to our website, and they’ll rely on you to pass the baton from there to our inside sales team. You’ll develop great insight into what our potential customers might be struggling with, and will become a fountain of knowledge for our product team. You’ll make sure the right people go on to use Timely, never jamming square pegs into round holes and our support team will high five you for it.
As the initial port of call for anyone looking at Timely you’ll create that all-important first impression and kick-start the sales process.
Our customers get a free trial for 14 days, and we have people downloading our amazing industry content every day. Every month there are thousands of people showing an interest in using Timely in their business. Before our customers are passed on to our team of Account Execs we need to first connect with them, make sure Timely will be a good fit for them, and get them excited about the potential of what our platform can do for their business.
As the first point of contact you’ll be available on phone, email, SMS, social media and our website chat to talk to anyone enquiring about Timely. You’ll understand and care about what they’re trying to do, and will quickly and naturally build rapport with these busy business owners in the beauty and wellness space. If someone emails asking for a call you will absolutely delight them, because they’ll barely have their hands off the keyboard before their phone rings.
You’ll also be highly dedicated to following up anyone who has shown interest in Timely (through things like starting a trial, signing up to receive some of our industry content, or downloading one of our apps) but *doesn’t* reach out to us. These businesses have expressed an interest in some aspect of Timely, and it’s up to you to get them engaged and moving forward with us.
Your key responsibilities will be:
Requirements
We are looking for someone who can demonstrate the following: