Systems Support Engineer
First Focus, Australia

We are currently looking for a highly motivated and capable individual to provide advanced technical services to our customer base across Australia and New Zealand. This is a highly varied role, across multiple technologies, with unlimited scope to advance your technical knowledge and your career.

As a Support Engineer you will:

• Solve complex technical problems across a wide variety of technologies
• Identify recurring problems internally and externally and advise on and/or implement scalable solutions
• Provide support across a variety of public cloud platforms including Office 365, Azure and AWS
• Install, configure and test client systems including line of business applications, security, networking, servers and workstations.
• Work with highly experienced Engineers and Technical Account Managers to deliver best in class technical solutions
• Research and stay up to date with current and emerging infrastructure/network/cloud technologies in the marketplace via partner events, online webinars plus formal and on the job training.

Requirements

• Experience with Windows, Active Directory, Group Policy, Infrastructure Virtualisation, Office 365, routing and switching, scripting (VB/Powershell)
• A strong knowledge of technical infrastructure from desktop to firewall.
• Excellent written and spoken English, with a great phone manner.
• Strong attention to detail and time management skills.
  
• Experience working with an IT outsourcer or Managed Service Provider.
• Experience with ConnectWise or other ticketing systems, Automate (LabTech), and/or Solarwinds Orion.

Benefits

• Competitive salary package
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Work life balance through hybrid working arrangements
• $40/month towards your mobile phone and data plan under our BYOD policy, and if you want to bring your own laptop to work, we'll double that
• Offer up to 5 paid training days a year and support employees towards certifications and qualifications
• We will not only pay for the exam, but will also give you a pay rise for achieving (conditions apply, of course)
• Opportunities for personal development, regular social events and great team culture

Job Rewards and Benefits