Senior Voice Engineer
First Focus, Australia

As a Senior Voice Engineer, you will be responsible for the implementation, support amp; ongoing maintenance of our client’s telephony and ancillary systems. You will be working as an SME in telephony amp; contact centre technologies utilising your experience on Mitel Connect (Formally ShoreTel), Mitel MiVoice Business or Direct Routing Microsoft Teams platforms.

In this role you will:

• Provide day to day operational support for voice infrastructure and services
• Provide escalated technical support, troubleshooting and fault rectification of technical issues related to Auto and General voice infrastructure
• Work on tasks as assigned whilst keeping stakeholders well informed.
• Monitoring, tuning, and performing trend analysis of the responsible systems together with backup and recovery (planned and unplanned)
• Acting on system security events and violations.
• Systems administration, maintenance, upgrades and patching of existing systems and networks is implemented according to Service Level and Quality targets and to agreed expectations.

Requirements

• Significant experience in relevant system, administration, operations, support and solutions implementation coupled with relevant tertiary qualifications or industry certifications.
• Hands on installation of physical amp; virtual devices amp; upgrading environments.
• Working directly or indirectly with T1-T3 Carriers for SIP Trunks
• Strong hands-on problem-solving skills and knowledge with hardware and software across the following technologies:
  • Mitel Connect (Formally ShoreTel)
  • MiVoice Business
  • AudioCodes SBC
  • VMWare amp; HyperV Virtual machine installation and maintenance
  • General knowledge of DECT infrastructure
  • Direct Routing Microsoft Teams
  • SIP
  • Networking
• Knowledge of systems security administration practices, standards and policies.
• Mitel Connect amp; MiVoice Business relevant Certificates
• Knowledge of Monitoring Services (SolarWinds).
• Ability to manage requests and problems at once and to be able to work within prioritised frameworks.
• Previously worked for a Managed Service Provider an advantage

Benefits

• Competitive salary package
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Work life balance through hybrid working arrangements
• $40/month towards your mobile phone and data plan under our BYOD policy, and if you want to bring your own laptop to work, we'll double that
• Offer up to 5 paid training days a year and support employees towards certifications and qualifications
• We will not only pay for the exam, but will also give you a pay rise for achieving (conditions apply, of course)
• Opportunities for personal development, regular social events and great team culture

Job Rewards and Benefits