Solutions Consultant - Asset Management
Civica, Australia
Job Description
Civica (www.civica.com) is a market-leading specialist in business-critical software applications, digital solutions and managed services that help teams and organisations around the world to transform the way they work. Civica's local government and social housing solutions are used widely by Australian amp; NZ councils and housing providers of all sizes to help meet the changing needs of housing and council communities and employees.
Our team is proud to work within the sectors we do, where we make a real difference, contributing to the growth of the societies that we live in. Want to join us and help continue our mission?
About the role
Exciting opportunity for a Solutions Consultant to join our Local Government business unit in NSW location. Reporting to Consultancy Manager you would be responsible for supporting our Asset Edge mobility products and assisting our clients with professional services. As a Consultant, you will work closely with our existing local and state government on various specific such as expanding growth of our product, customer engagement, training customers on our products and driving continues improvement. This role will see you developing relationships with customer to help them identify appropriate solutions to the challenges they face.
Responsibilities
- Regular Customer engagement with allocated customers both remotely and onsite (NSW territory)
- Implementing software to align with our customers business process requirements
- Deliver Professional Consulting Services including training, support and resolution of requests.
- Work closely with the Consultant manager and other Solutions Consultants to deliver excellent customer outcomes
- Providing L1 desktop support on a rotation basis to our customer base
- Assist continuous improvement of our products through testing and co-design sessions
About you
We are looking for a customer centric and experienced relationships with the local government space as well as proven experience delivering professional service. You will also demonstrate:
- Delivering high impact presentations and demonstrations to help customers clearly understand software usage, benefits and impacts.
- Strong problem solving skills
- Ability to negotiate outcomes with internal and external stakeholders
- Knowledge of technology and IT topics
- Local Government and Council knowledge an advantage
- Background in Consulting or System Support role
Your Benefits
At Civica we believe our people are our biggest asset and we pride ourselves on cultivating a supportive and modern working environment; whilst providing you with the tools you need to get the job done. We will offer what you would expect in today's modern work environments:
- Join a growing and successful business
- Genuine career development
- Flexible working conditions
What Next?
Do we sound like a good match? If so then we would love to hear from you! Please include a cover letter outlining how your experience, aspirations and values are a match, along with your resume and we will take it from there.
Civica is an equal opportunity employer and welcomes applications from all sections of the community.