Contact Centre Team Lead
efm, Australia
Job Description
efm is Australasia's market leader in delivering innovative, customer focused, logistics solutions. With a unique, disruptive business model we are always striving to raise the bar. Our workplace is fast paced, evolving and always offering a challenge with solutions to discover for our customers. We are outcome focused with a professional and supportive environment.
Don't miss this opportunity!
Due to an internal move we have an exciting opportunity for a Contact Centre Team Lead to join our growing team based in Pyrmont. We are looking for genuine, passionate and outcome focused people with the ability to influence outcomes, be energetic, driven and motivated. As well as being responsible for managing and leading a team, we are looking for someone with resilience and a high level of energy as everyday is game day at efm Logistics.
Requirements
- Be responsible for overseeing the achievement of team objectives and deliverables which includes such things as reducing duration of open customer queries, timely daily reporting, improve average first response times and improvement of NPS
- Proactively managing individual performance and career development of direct reports
- Increase employee retention rate
You will have:
- Previous experience in Transport amp; Logistics industry (highly favourable)
- Previous experience managing a team
- Strong focus on achieving outstanding customer experience results
- Ability to provide effective solutions to address customer needs
- Previous exposure to CRM systems (e.g. Salesforce or similar an advantage)
Benefits
- Opportunities for personal and professional growth
- A corporate, professional, supportive and comfortable environment
- Learn from talented team members
If this sounds like the role for you apply now!