Different - Lead Product Manager
AirTree Ventures, Australia
Job Description
The company
Imagine if you could get anything you need for your home at the tap of a button, performed by the best possible person, for the fairest price, immediately. That’s what we’re building at :Different. Our vision is to create the assistant for the home, tackling the trillion-dollar home services market around the world.
We’re starting by rebuilding property management in Australia. In property management, we take care of every aspect of an investment home, delivering an incredible consumer experience for owners and tenants.
We know what it takes to build a successful startup. :Different has two co-founders with many years of experience in Silicon Valley. Mina was the first Product Manager and ultimately, global Head of Product at Uber. Ruwin was a Principal on Google’s global business strategy team and a Director at Softbank, the world’s largest internet sector investor. Both have deep experience and networks in the technology space.
We’ve raised three rounds of capital from top Silicon Valley and Australian VCs. We’ve grown rapidly, operate in three Australian capital cities and have plans to expand further around Australia and into the US.
The role
Property management is an operationally intensive business, but we make it efficient and scalable by combining powerful tech with an incredibly customer-focused operations team. That’s our unique advantage. We build all of our own technology, so we can align it to the ideal operational processes to design a great service.
Now, we need someone who can create and ship great products that make these complex workflows feel as simple as clicking a button.
You’ll work with a cross-functional team of engineers, designers, Operations and Growth managers to define and execute your roadmap against the overall company strategy. Our product team is continually challenged to develop innovative solutions to real world problems. You’ll set and deliver against your metrics, not just for features or products, but also to impact business growth. And our most important metric is and will continue to be customer happiness, which is why you’ll do all of this in ways that are both fun and delightful.
Responsibilities
The product manager role at companies varies widely. At :Different, we think there are some key elements to being successful at our company as a product manager.
Tell the product story
- Define the roadmap of new products and features
- Clearly articulate and document the goals of the product and how the solution will solve the problems, both quantitatively and qualitatively
- Identify and prioritise features that drive the maximum impact
- Deeply understand how the solution works from the technical stack to the operational workflows
- Know the numbers
Combine data and intuition intelligently
- Use numbers to tell a story
- Use metrics and interpret data to make good decisions fast
- Monitor and measure your launches to feed insights back into the ongoing product development process
Make it happen
- Clear roadblocks
- Prioritise ruthlessly and objectively
- Launch the right product fast to deliver on company goals and make our users happy
Leadership without authority
- Align all the members of your cross-functional team to collaborate on releasing products that massively impact the metrics your team owns
- Communicate with anyone and everyone to represent whoever’s not in the room
- Build empathy at all levels, so that you can say no in the right way when you need to
Be an expert on the customer and market
- Talk to customers and industry professionals to build a deep understanding of the problem space
- Understand how the company fits into the broader industry, both quantitatively and qualitatively
- Research and analyse the competitors, market size, market breakdown and adjacencies in the space
- Present your knowledge articulately and persuasively
You
- At least 5 years experience delivering successful and innovative software/hardware products in a product manager role
- At least 5 years experience working closely with engineers, designers and UX researchers
- Be user-focused and never lose sight of the value we’re providing to our customers
- Experience building roadmaps and delivering on them.
- A belief in fast, iterative development.
- Maintain the right balance between strategic and tactical work.
- Organised and diligent - always follow through on what you say you’re going to do
- Practical attention to detail - Know when to obsess, and know when to let go
- A great writer and editor - Copy is as muc