Program Coordinator
Feed Agency, Australia
Job Description
The Feed Way
Feed is an award-winning, full-service agency providing conversion with heart. We create emotive yet conversion-focused ideas, campaigns, and products that change perceptions, shape new behaviours, and shift market share.
Feed helps hungry brands stand out at speed and sell at scale. We utilise bespoke technology to create compelling digital campaigns working with clients like eBay, Gumtree, and Virgin to name a few.
The Impact You’ll Have
This is a 12 month FTC, where you will be employed by Feed, and based in-house within eBay’s Seller Marketing Team.
As the Seller Program Coordinator, you will support eBay’s customer service, selling amp; marketing teams ensure that they are set up and supported to deliver on their customer promises. You’ll work closely with their customer service/service delivery, category management, product and other seller facing teams along with the sellers themselves to identify opportunities for engagement amp; operational improvements to help deliver better seller program support to their sellers. This role reports to the senior manager for seller operations amp; marketing.
You will predominantly support the Seller Trade amp; Program Manager to help deliver on eBay’s seller programs and other seller facing initiatives.
Day to day
- Own seller operations team reporting incl. B2C team insights/actions and communicating it to the relevant eBay teams
- Salesforce CRM management relating to programs and initiatives
- Campaign set up amp; management within Salesforce/Outsourced vendor campaign management amp; support
Data uploads and management into Salesforce as required - Programs operations support
- Supporting the Seller Trade amp; Program Manager with all eBay programs incl. eBay Plus, eBay Managed Payments
- Program performance reporting
- Supporting Retail Promotions contracting including DocuSign contract management
Managing the program/initiative briefing process with internal stakeholders
Management of the program calendar and working out internal team resourcing to support outreach - Project management of new programs
Requirements
- 1-2 years working in a program or project management role
- Highly desirable - 1+ years experience with Salesforce Sales Cloud amp; Marketing Cloud or other CRM platform experience
- Strong prioritisation skills, strategic thinking and attention to detail
- Experience in managing reporting and delivering tangible insights amp; actions
- Demonstrated ability to manage multiple projects and achieve communications/marketing and customer goals
- Impeccable verbal and written communication skills
- Ability to network, build relationships and influence stakeholders upwards, downward and across teams
- Ability to self-educate, learn fast and work autonomously
Benefits
- 20 days’ holiday exclusive of bank holidays
- 9.5% employer superannuation (pension) contribution (via SuperStream)
- Flexible working
- Buddy Program - All new joiners will be paired with a ‘Feed Buddy’ to help them through their first weeks’
- Feed Social - Early finish every other Friday, Pizza Friday’s, Weekly, monthly and quarterly social
- Feed Talks - Sharing professional knowledge from members of the team
- Feed Knowledge - Want to learn a new tool or subscribe to a newsletter? We’ll provide an allowance to support your professional development
- Feed Kudos - Be recognised and rewarded for going the extra mile and helping the business exceed its goals
- Feed Wellbeing - People are the very heart of who we are, and we are dedicated to supporting you to feel comfortable, healthy and happy at work
As a global agency, we want our team to reflect the diverse and multicultural world we live in.
We’re keen to meet people with varied backgrounds - our view is the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.
If you need reasonable adjustments at any point in the application or interview process, please let us know.
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