Team Support Officer -Sheriff Communications
Civica, Australia
Job Description
INTERNAL ROLE ONLY
Exciting Opportunities available for two 5 month Secondments as the Team Support Officer in Sheriff Communications.
Do you have strong attention to detail?
Do you have excellent understanding of current process documentation?
Are you someone who can:-
- Identify trends in quality data and make recommendations for process improvements
- Think of innovative ideas to improve ways of working
- Perform coaching to lift capability of our team members supporting them to be their best and providing feedback
- Sharing tips to improve efficiency and educate on self-serving using the resources available
- Ability to identify possible Probity and Privacy events and understand the importance of immediate escalation
- Think broadly, understanding and highlighting impacts to other teams, to reduce the overall effort
Then look no further this role is for YOU!
APPLY NOW and do not miss out!
About The Opportunity
As a Team Support Officer, this role will see you as a subject matter expert, fielding amp; responding to questions from the team in timely and professional manner. Reporting to Sheriff Communications Team Leader and working to identify amp; deliver training needs across Sheriff Services for both new amp; existing employees.
Duties
- Conduct Quality checks and provide feedback to the Team Leader
- Assist the Team Leader with escalations
- Accurately produce operational reports as requested, in line with business requirements
- Ensure your knowledge is current and in line with SCS work instructions and relevant legislation.
- In the absence of the Team Leader, ensure the team are supported and that all priorities are processed within the agreed timelines
- Provide support to the team when knowledge gaps are identified and ensure your responses are both professional and timely.
Essential Skills and Experience
- Knowledge of Sheriff Communication work instructions amp; business rules (other teams processes also highly regarded)
- Effective problem solving skills
- Demonstrated ability to interact with cross-functional CJS teams, leadership team and our client in a calm, friendly and professional manner
- Demonstrated ability to deliver training
- Quality auditing skills
- Intermediate-advanced proficiency with computer programs (e.g. MS Word, Excel skills amp; Power Point)
What Next?
If this sounds like a good match then please submit your Expression of Interest . Please provide a summary outlining your current role, duties and why you are interested in this opportunity. Please ensure you speak to your manager before applying to ensure this fits in with business requirements.
You will be contacted Talent Acquisition Partner, to understand more about your application. Based on business requirement we will be shortlisting the applications and conducting a written test sharing to decide will move to interview stage.
Applications close on Wednesday 31st March ‘2020.