L2 Service Desk Engineer
The Missing Link, Australia
Job Description
One of our clients is looking for an experienced service desk engineer with a great customer service mindset to immediately join their Sydney CBD based team. You will have least 2 years of experience as a service desk engineer, supporting a wide range of technologies and users remotely, and are comfortable providing face to face support. You enjoy working in a collaborative team where ideas and knowledge are shared to achieve the best possible outcomes. In this role, you will also be given the opportunity to assist in project work, because you have an eye for coordination, able to build great working relationship and have the ability to work independently.
You are well-organised, reliable and technically adept. This will enable you to hit the ground running in a short period of time. You enjoy solving technical issues and thrive in a positive workplace where you have the opportunity to keep learning and improving your technical as well as inter-personal skills. Your day to day will cover 60% service desk support, 30% assisting with project tasks and 10% face to face support.
Due to time constraints, only Sydney residents with local experience will be considered.
Requirements
- Previously worked in a similar role
- Excellent communication and customer service skills
- Experienced in supporting Windows environment, networked devices and applications.
- Experienced in administering Microsoft 365, user and mailbox management
- Ability to triage, resolve or escalate issues as required
Whilst not essential, any of the following boxes you can tick earn you bonus points:
- Industry certifications
- Experienced in supporting Citrix environment
- Familiar with Jira
Benefits
A great company culture with some key benefits.
- Supportive environment
- Training programs
- Regular, fun social events
- Friday team lunch and drinks