Aircall is on a mission to revolutionize the business phone industry!
We exist to empower every professional to have richer conversations. We provide an entirely cloud-based voice solution, that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using. We have raised more than $100 Million since 2015, and we care about our growing base of 6000+ customers.
Behind our product are the amazing teams driving it, split between Paris, New York, Sydney, Madrid, and remote locations.
We are looking for our new
Customer Success Manager to join our
amazing team in Sydney!
About the team:The customer is at the heart of Aircall and so is our Customer Success team!
We are looking for a tech-savvy individual with strong relationship building skills and sales background that is looking to help customers succeed. You will play a major part in supporting our rapidly growing customer base to ensure they help their businesses grow with Aircall locally!
**This position is based in Sydney, starting in March 2021 **It requires full working rights as we are not able to sponsor for now.Your mission @ Aircall
- Take an active part in creating our first ANZ local customer experience
- Oversee and take responsibility for a Small amp; Medium Businesses portfolio in which you will have to detect cross-sell and up-sell opportunities and make your accounts grow
- Ensure customer growth, adoption, satisfaction and retention
- Be proactive by developing a commercially focus relationship while taking into account customers' needs
- Maximise your portfolio’s growth opportunities and mitigate its risks
- Gather customer product feedback to help shape and define the product roadmap
- Develop new ways to increase customer satisfaction and organise product feedback
- Contribute to the constant improvement of our processes, best practices and tools
- Bring in new ideas to delight our customers
A little more about you:
- 3 years of experience in Sales, Customer Success or in Account management is required
- Previous experience in a SaaS company and with SMBs will be highly regarded
- Good organisational skills
- Excellent verbal and written communication skills
- Passion for consistently providing excellent customer experience
- Comfortable managing several tasks and issues in a fast-paced environment
#LI-KB1
We know that success comes from smart work and deserves to be recognized and rewarded
We value people who are bold, ambitious, collaborative and customer-centric. Even better, the ones who know how to work hard amp; have fun at the same time. We’re a tribe of highly driven people, with a great sense of human connection and a clear focus.
If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.
Why join us? Key moment to join Aircall in term of growth and opportunities Our people matter, work-life balance is important at Aircall Fast-learning environment, entrepreneurial and strong team spirit 35+ Nationalities: cosmopolite amp; multi-cultural mindset Competitive salary package amp; benefits
DEamp;I Statement:At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, arecore to our Aircall journey.We promote active inclusion to foster astrong sense of belongingwhich is one of our main strengths as a business. We strive to assemble diverse people that canenrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providingequal opportunitiesto develop and thrive.We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, andkeep this conversationopen because we realize that we have work to do and much to learn.