Customer Service Agent
MyDeal.com.au, Australia
Job Description
MyDeal.com.au is an online marketplace that focuses on providing everything for your home (furniture, homewares, garden, appliances and more). We connect our customers with millions of products sold by Australia’s leading retailers.
We are in search for an experienced Customer Service Agent who will be responsible for mediating issues and escalations between customers and sellers via our ticketing system (Zendesk), answer phone calls, and constantly seek ways to improve your processes. This can be a significant amount of work, so make sure you are up for a high-volume daily workload. We will support you along the way!
Note: you will be required to work from home, equipment will be provided. However, when restrictions are eased, you will be based in the Melbourne office. Working hours are 9:00am -5:30pm Monday to Friday.
Responsibilities
- Responding to customer emails and disputes via ticketing software (Zendesk) as thoroughly and efficiently as possible.
- Communicating with customers and sellers via inbound and outbound phone calls.
- Assisting customers with MyDeal account and website enquiries.
- Troubleshooting and reporting new or possible technical issues.
- Liaising with internal departments, account managers and our tech team.
- Processing refunds and credit notes.
- Respond to product and service customer reviews.
- Completing quality assurance checks on seller customer service.
The Ideal Candidate
At MyDeal.com.au, we love our customers and sellers and recognise that providing them an awesome experience is critical to our success. We are looking for someone that is:
- Confident and empathetic to customer and seller concerns.
- Self-motivated and driven to improve the customer experience.
- Able to remain calm and firmly deal with escalated complaints via phone and email.
- Resourceful when encountered with uncertain situations.
- Able to pick up new technology quickly.
- Able to learn new processes and policies, then apply that knowledge to different scenarios.
- Able to problem solve from the information provided.
- Able to proactively identify issues and address them.
Requirements
- Exceptional English communication skills (grammar, spelling and sentence structure).
- Attention to detail.
- Experience in a customer service or call centre roll is beneficial.
- Excel or Google Sheets experience is beneficial.
- Zendesk (or similar help desk software) experience required.
Benefits
- Work in a dynamic and inclusive start-up culture with passionate people that collectively possess over 100 years of eCommerce experience.
- Play an important role in an ASX listed company that is experiencing unprecedented growth.
- Industry competitive remuneration in a full-time permanent position.
- A modern Collins Street CBD office easily accessible by tram, bus and train however, for the time being you will be working from home.
Send us your CV and cover letter. Your cover letter should highlight any relevant experience and how you believe you can help MyDeal to become the #1 Home and Garden Marketplace in Australia.
We look forward to seeing your application!
MyDeal.com.au is an equal opportunity employer and screens applications without attention to race, age, beliefs, sex, orientation, gender identity and disability.