Senior Systems Support Analyst - Norwest
Inchcape Australia, Australia
Job Description
- Permanent full time position 38 hours per week
- Access to flexible working arrangements
- Work with a passionate team
About Us:
Inchcape Australasia Limited is part of the Inchcape group of companies. The head of our group is Inchcape plc, based in London. Inchcape plc brings over 160 years of history and innovation to the automotive services sector and is the world's largest independent international automotive retailer, with operations in nearly thirty countries. Our vision is to be to be "The world's most trusted automotive Distributor and Retailer".
Locally Inchcape Australasia employs over 1,200 team members across Australia and New Zealand and has a diverse portfolio spanning distribution, retailing and logistics.
In distribution Inchcape represents the Subaru brand in both Australia and New Zealand and represents Peugeot and Citroen brands in Australia. Trivett Automotive Retail spans Melbourne, Sydney and Brisbane and represents our brand partners, as well as other brands such as Mitsubishi, Volkswagen, Jeep, Kia, Isuzu Ute and Chrysler. And lastly, AutoNexus enjoys a national footprint in Australia serving our brand partners and others, providing services from vehicle preparation and delivery to parts inventory management and fulfilment.
The core of the Inchcape spirit is to create an incredible customer experience for the best car brands in the world.
About the Role:
We have an opportunity for an experienced Senior Systems Support Analyst to join our team on a permanent full-time basis. You will report directly to the Applications Solutions and Support Manager and work with an experienced and passionate team of IT professional.
Main responsibilities are, but not limited to:
- Understand business processes and how the applications supports the business processes and applies this knowledge to best solve problems.
- Understand configuration dependencies and interrelationships between different applications and designs and troubleshoots in the area with this knowledge.
- Assist in user requirements gathering, develop functional specifications and works with technical resources to complete development and testing.
- Understand business needs and processes, and anticipate, drive, and facilitate the design of processes to ensure that a timely and effective solution is provided.
- Support all phases of a project life cycle including analysis, design, development, testing, and deployment of solutions, as well as documentation, and end-user training.
- Maintain professional relationship with our applications support vendors to deliver quality solutions and hold them accountable to deliver it.
What will you bring to the role?
- Proven experience in providing systems support and direct contact with users and external support vendors to solve issues with business applications.
- Minimum 4 years SAP FICO Support experience.
- Excellent communications skills -- both written and verbal, and the ability to present difficult concepts into understandable terms to all levels of the organization.
- Able to operate independently within guidelines to manage own work and the work of a small group.
- Can do attitude and hunger to learn.
- Good time management skills and ability to work under pressure.
- Multi tasking and super quick learner.
- Strong analytical and problem solving skills.
- Able to conceptualise and think creatively.
- AS400, CRM, SQL, SAP ABAP and Query writing experience is desirable
Why Inchcape?
We offer our people a competitive remuneration package together with Inchcape Group’s employee benefits including discounted health insurance, access to employee assistance program and our company vehicle lease program and an opportunity to drive change in a successful global organisation.
This is a great opportunity for a motivated individual with a positive attitude who enjoys the challenges of supporting and being part of a dedicated team. So if you are looking for a new challenge and believe you meet the above criteria, please apply below.