Senior Product Manager - Customer Platforms
Koala, Australia
Job Description
Koala’s mission is to become the smartest way to buy high-quality furniture online. Combining customer-centric products, a world-class technology and fulfilment platform, incredible customer service and social good, we are changing the way people buy and enjoy furniture.
Why we have this role @ Koala
The next few years at Koala are all about international expansion, product diversity, and scaling our product offering. As the Senior Product Manager, you will build and lead customer facing technology products that support our business’s hypergrowth. Given the culture of the business, you will have a significant amount of independence and opportunity to implement practices, experiment, contribute, and deliver. You will be responsible for defining success metrics, the strategy, the future and the roadmap with input from your users, customers, team and the business.
You will guide the team through the development of highly complex features, integrations and platforms, using data, research and your experience to make tradeoff decisions that prioritise the right things to deliver revenue results and an exceptional customer experience, while setting Koala’s technology platforms up for long term success. You will work closely with a cross-functional team of engineers, designers, and subject matter experts as well as internal users and external customers to define, build, and launch mission-critical initiatives.
Requirements
What key responsibilities does this role have @ Koala?
- Conceiving, evaluating and prioritising new ideas
- Discovering and delivering value to our customers, internal users and other business and tech stakeholders
- Research and regularly talking to customers, users, and business process owners
- Enable Koala to satisfy external customer needs and achieve business objectives
- Planning new features from conception to ready-for-development to launch
- Motivating your team with a sense of purpose and owning why
- Committing to initiatives which will deliver your OKRs
- Strategy and roadmap delivery aligned with department and company OKRs
- Be the centre-point for stakeholder management for your domain
- Delivering initiatives that have a measurable benefit to the business
- Monitoring and iterating upon initiatives
Ideal background
- At least 4 years of eCommerce experience, ideally within a customer product management role
- Ability to empathise and collaborate with your engineering team through some technical background
- Experience with internal product management and working with global teams would be a bonus
- Ability to work to tight deadlines in a rapidly changing environment with a high level of ambiguity
- Ability to manage multiple internal and external stakeholders across various markets and departments
- Leadership experience - people want to follow you
- Experience in driving the full product management life cycle - defining, planning, developing, launching and improving user experiences to solve problems and pursue opportunities
Benefits
Treehouse Perks and Privileges
Koala is only as good as its employees are happy - and we’re one happy mob!
We offer our teams flexible working options and the freedom and autonomy to do their best work in a way that works for them. Whether that’s working your own version of 9-5, working from home in your trackies from time to time or hanging out at our Treehouses (this is what we call our office digs in the CBD and Alexandria), you decide whatever helps you find your flow! The Treehouses have a fully stocked Koala Kitchen with an emphasis on healthy, local and organic produce - VB fridge and the famous Koala Kombucha on tap. And there's more than just tasty treats - the Koala Treehouses are as dog-friendly as they get, there are also plenty of social and volunteer activities to get involved with and help you get to know your fellow Koalas better as well as free Koala products for all employees - who better to shout from the tree tops how awesome our products are, right?! We also recognise that we can’t grow as a brand unless we support the growth of our teams so this is a strong focus for us. All in all, the Koala Kommunity is a great place to hang out in and belong to!
Koalities we look for
At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always curious to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentl