Cruise Supervisor
Journey Beyond, Australia
Job Description
About the business
Our suite of iconic tourism brands stretch across Australia’s beautiful coastline and deep into the heart of our continent’s rich landscape. With further incredible experiences set to join the Group in the future, Journey Beyond currently owns and operates Journey Beyond Rail Expeditions, Rottnest Express, Cruise Whitsundays, Darwin Harbour Cruises, Sal Salis Ningaloo Reef, Outback Spirit, Eureka Skydeck, Eureka 89, Journey Beyond Cruise Sydney and Horizontal Falls Seaplane Adventures.
About the role
We are seeking a motivated and experienced Cruise Supervisor to join our team at Journey Beyond Cruises, Darwin. This is a casual position with an immediate start, for the duration of the Top End Dry Season until December 2021).
As Cruise Supervisor, your duties will involve the supervision of and delivery of the Food amp; Beverage service and overall guest experience on-board our vessels. Key responsibilities will include, but not limited to:
- Supervision and co-ordination of the marine team including rosters and training;
- Leading by example, delivering exceptional guest experiences and consistent service;
- Ensuring high team performance and professional presentation;
- Address any on-board guest complaints or issues promptly to maintain guest experience;
- Adherence and implementation of operational procedures and WHS requirements ensuring compliance at all times;
- Conduct safety briefing demonstrations;
- Cash handling, ticket processing and daily reconciliations; and
- Overseeing the stock control of consumables, including beverage ordering and completion of stock take.
About You
The ideal candidate will be passionate and proud of the food and service that you deliver and be willing to go above and beyond for our guests motivated to create ongoing memorable and unique guest experiences. You will be a team player with a demonstrated positive "can-do" attitude, have flexibility to work varied hours including nights, weekends and public holidays.
Requirements
- Demonstrated minimum of 2 years’ experience working in a similar role in hospitality/tourism industry;;
- Hold relevant qualification in Hospitality with a minimum attainment being Certificate III Hospitality;
- Have the necessary working entitlements to work in Australia, with a minimum 6-month commitment;
- Be highly self-motivated, with great energy - A real multi-tasker!;
- Demonstrate exceptional teamwork and leadership skills, with a great eye for detail and high standard of delivery;
- Demonstrate excellent personal presentation and interpersonal skills;
- Exceptional communication skills with the ability to build instant rapport with both crew and guests; and
- Proven experience in managing a diverse team and problem solving in a fast-paced environment, all whilst maintaining a focus on enriching the guest experience.
This is a hands-on role, where you will be required to lead your team from the front whilst ensuring the delivery of guest experience excellence is achieved. If this sounds like the perfect job for you, why wait? Apply now by submitting your cover letter and resume.