Solution Architect, End User Services
Datacom, Australia
Job Description
Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
Our team
You will join the Intelligent Workspace team - a passionate, driven, close-knit group who strive to improve our customers’ IT journey.
About the Role
As Solution Architect, you will work collaboratively with the rest of the Intelligent Workspace team, along with Sales, Account Management, Technical Domains and Customers to understand business requirements. You will architect cost effective technology-based solutions that address those requirements.
As Solution Architect, you will be tasked with architecting and designing how a particular business objective will be achieved or problem will be solved for a sales opportunity and/or Customer request. You will define what specific technologies and process changes/improvements should be used. You will also provide direction and guidance to the Account Management team, bid team and Operations and bear responsibility for setting the overall technical solution and tactical strategy.
As Solution Architect, you will have broad experience in many technical disciplines as well as a solid understanding of business and service management principles.
What you’ll do
As Solution Architect, you will:
- Provide pre-sales support and expertise to the sales teams in areas of expertise
- Develop client relationships and translate business/ technical requirements into technical solutions
- Participate as a subject matter expert in bid or tender engagements
- Develop Statement of Works and corresponding services, including product costings for high-level solutions including Microsoft 365, and various end point and cloud technologies
- Develop, facilitate and engage in additional business growth opportunities for Datacom
- Engage with internal operational teams to maintain a thorough understanding of managed services and related contractual obligations
- Undertake Project Delivery encompassing high level solution architecture, detailed design and quality assurance
- Oversee Project Delivery encompassing advice on development, design and implementation.
What you’ll bring
You will have a minimum of 8 years’ IT experience within a Professional Service IT environment, with exceptional hands-on experience in the delivery of sizeable modern workplace, cloud and end user services projects. You will bring a successful track record in Solution Architecture and technical sales, with outstanding business knowledge corporate structure, ROI, TCO, budget, planning strategy, etc. You will be self-driven, possess excellent customer liaison skills and live and breathe technology. Along with excellent communication skills, both written and verbal.
Please note that you must be an Australian Citizen to be successful in your application. Any Government Security Clearance would be a huge an advantage.
If this sounds like you then apply now - we can’t wait to meet you!
Why Datacom?
We have over 6,500 people across our global offices and generate an annual revenue of over NZ $1.2 billion annually. This makes us one of Australasia’s largest professional IT services companies.
We have extensive expertise in operating data centres, IT services, software engineering and application management, as well as payroll and customer service design and operations.
With this comes a long list of significant clients and Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds to serve those clients.
We are local at heart, yet world-class in capability.