Senior Technical Account Specialist
Zenoti, Australia
Job Description
Hey, you want to look and feel your best, right? Well, we’ve got good news for you.
Yoga and meditation studios, health and fitness facilities, beauty parlors, and spa retreats are stepping up worldwide to help you uncover the greatest version of yourself. But a rapidly blossoming wellness industry needs some world-class business management software to go with it. A one-stop solution to take care of all business aspects, letting wellness providers uncover the greatest version of themselves.
Enter Zenoti.
At Zenoti, we believe in the greatness in everyone it’s our raison d’être. That’s why we came up with an all-in-one cloud-based solution that allows salons, spas, and medspas to focus on elevating guest experiences while we take care of the details. Why each Zenotian is empowered to achieve greatness and love every minute of it. And why we infuse our youthful spirit and an abundance of passion into all we do.
Already a leader in SaaS solutions for wellness companies, we’ve got some big-name American and European brands under our belt. To name a few, Zenoti powers Lakme, O2 Spa, Mario Tricoci, Truefit amp; Hill, MGM Resorts, Bellagio, Sonobello, and Massage Heights. With over 10,000 clients in more than 32 countries, we’re set to transform how the wellness industry does business within the next few years and loving every minute of it!
While we’re small on ego, we’re big on excellence and can’t resist a humblebrag. We captured the 170th spot in North America on Deloitte’s Technology Fast 500 list. Franchisee India deemed us fit for the Best Technology Supplier for Salon / Spa for 2019 award. And we’d be remiss if we didn’t mention our 300+ new clients last year or the new brand we unveiled. OK, that’s a few humblebrags but we hope you’ll understand and share our excitement.
Want to join us on this incredible journey? Connect with us at https://www.zenoti.com and find out how to unleash your inner greatness.
What will I be doing?
- From our location in Brisbane, work with Zenoti customers in salons, spas, medical spas, and other beauty amp; wellness businesses to help them solve issues they have with using Zenoti, their daily operations system
- Serve as designated point of contact for customer reported issues and consult with account teams to resolve problems to enhance customer workflows
- Consult with customers to ensure their business operations run effectively on Zenoti
- Follow all defined processes in the team when working on issues
- Influence the direction of the product by providing feedback about any challenges the customers may face as they use our product
- Be proud of what you work on, and dedicated to the quality of the work you produce as you connect with your customers
What skills do I need?
- Innate curiosity that leads to conscientious and effective solutions
- A background and interest in technology and software infrastructure
- Familiarity with APIs, SQL, cloud computing, eCommerce solutions, or other SaaS platforms
- Demonstrable logical and problem-solving skills
- Self-sufficient and organized, with ability to effectively and independently lead efforts to manage complex customer issues and requests and escalations within a cross-functional team
- Excellent communication skills
- Able to thrive in a fast paced and evolving start-up environment
- Experience with Intercom and Atlassian suite (JIRA, Confluence) a plus
- Experience working with a global support team of diverse backgrounds a plus
Requirements
- Bachelor’s degree in business, Computer Science, IT, Engineering or equivalent
- 4-5 years professional experience, with 3+ years experience in Technical Account Management, Technical Support or Help Desk role supporting in-browser SaaS enterprise applications
- Open to travel on short notice to customer locations when required (when safe to do so) up to 10%
Note: this position will be remote to start, but will operate long term from the Zenoti office in Brisbane (Eight Mile Plains)
Benefits
- At Zenoti, we believe that when people feel good, they are able to do great things. We enable our employees to unleash their potential by providing enriching career opportunities and dynamic financial rewards. We foster an enriching culture, supportive and dynamic work environment, and encourage our employees to balance life, work, and wellbeing. We offer all of our employees:
- A competitive base salary, plus a twice-yearly incentive bonus program
- Participate in pension plan and other benefits
- Eligibility to receive equity through company Employee Stock Option Plan
- Flexible work hours, and extended WFH arrangements on request
- 10 paid holidays per