Junior Customer Success Coordinator - Billing
Xplor, Australia
Job Description
Take a seat on the rocketship and join us on our mission to change the world. We’re rapidly growing and are looking for a Junior Customer Success Coordinator - Billing to help until the end of 2021.
Who we are?
At Xplor Technologies, we help businesses thrive by making life simple for daily activities with a recurring nature. We do that by offering smart software, payments, and commerce-enabling solutions across five everyday life verticals: Education, Health and Fitness, Boutique Wellness, Field Services and Personal Services.
You’ll join Xplor Education -- the team that provides the support and expertise educators need to manage their centres smoothly, improve parent engagement, and deliver the best educational experience, so that they can focus on what really matters - helping children succeed.
What will I be doing as the Junior Customer Success Coordinator - Billing?
- Liaising with customers to establish debt repayment plans by phone, email and chat
- Managing internal debt collection tools (i.e. suspension warnings, statements etc)
- Maintaining ongoing communication with outstanding debtors
- Working with the Financial Control team, and other internal stakeholders, to ensure accounts are kept up-to-date and managed appropriately
- Encouraging uptake of direct debit as a payment collection method to automate the receivables process
- Ensuring the CRM is accurate and up-to-date
- Establishing repayment plans with late-paying customers, based on set criteria
- Receiving inbound, and making outbound, calls, when necessary, to discuss payment plans and address complex subscription issues
- Working closely with the Relationship Manager to identify customers at risk of non-payment and/or cancelation
- Communicating clearly, and in plain English, accounting principles to internal and external stakeholders
- Actively pursuing outstanding billing accounts
Requirements
What would make me a good candidate?
We are looking for a positive personality who loves to train and develop others and who cares deeply about creating memorable customer experiences through the use of fit-for-purpose technology.
We also look for the following attributes and experience:
- You have a track record of success delivering training programs and creating successful learning experiences for others
- You have in-depth knowledge of the childcare education industry
- Experience with Xplor / QikKids’ CCS software would be preferable
- You pride yourself with excellent, communication, training and presentation skills
- You're able to multitask, prioritize, and manage time effectively
- You show awareness of your own strengths and areas for growth, and a desire to develop and apply new skills
- You're motivated by a fast-paced environment where you will have to constantly adapt - no two days are the same!
- True team players that understand we all have to sometimes roll up our sleeves and pitch in
- Our core values resonate with you: Make Life Simple, Build for People, Move with Purpose, and Create Lasting Communities.
- Some travel may be required throughout the year (once we’re allowed again)
- Be an Australian citizen or have eligibility and documentation demonstrating your right to work in Australia
Benefits
What it means to work for us
- How many companies can truly claim they are making the world a better place? We are one of a handful who is relentlessly working towards this noble goal. We are here to make education great.
- Some of the other perks of working with us:
- Unparalleled opportunities to learn, with accelerated career development for high performers
- A collaborative, flat structured team environment with people who truly love what they do
- 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
- Unlimited access to Udemy for Business, 10% of you time devoted to Lamp;D, and further support to help you grown
- Childcare discounts, mental health support
- Fully flexible work arrangements
Sheryl Sandberg once said, If you're offered a seat on a rocket ship, don't ask what seat! Just get on. We couldn't agree more. So, are you ready to get on board?
To start your application with us, please submit your CV and a cover letter and we will be in touch as soon as we can. Please include the word "moonshot" at the top of your cover letter so that we know you really took the time to read our job ad. Your contact is Dean (Talent Partner).
Individuals seeking employment at our company are considere