Operational Excellence Manager
efm, Australia
Job Description
Who we are
efm is the largest 4PL in Australia and New Zealand, leveraging sophisticated proprietary technology, highly skilled people and trusted carrier partnerships in the delivery of end-to-end integrated supply chain management to provide immediate and sustainable value for its customers.
The mission
To lead the discovery, planning, managing, evaluation, and improvement of our internal systems, tools, practices and processes to ensure we are effective and efficient as an enterprise. You and your team research, gather and analyse complex data and business processes to identify trends and develop a backlog of prioritised recommendations for improvement. You then help to lead and deliver these improvements.
The role
As a lead for this newly created team, you will identify critical constraints within the business and deliver kaizen and waste reduction improvements to remove those constraints whilst focusing on quality and operational excellence.
Working across the business and empowered by the leadership team, you will define and simplify existing operations and improve overall usability and stability of processes at efm.
You will hire and develop team members to ensure the mission is achieved whilst helping colleagues to grow.
Requirements
Who you are
Motivated, curious, insightful, and engaged
An analytical, strategic thinker. Data is at the centre of your approach to developing solutions. You use quantitative analysis and the presentation of data to see beyond the numbers.
An influencer. You are a great communicator with strong leadership skills and demonstrated success working with people at all levels and across functions and cultures.
Pragmatic. You can think big, then identify and prioritise each opportunity to deliver well structured and efficient solutions that you are proud of, and others enjoy using. You don’t get bogged down in perfection or analysis paralysis. You can identify the definition of quality and deliver on what you promise.
Proactive. You are an outcome-driven self-starter. You work with domain experts to become one, leveraging that expertise to invent amazing solutions and better configure systems, tools, and practices.
Hungry for growth. You love to be criticised and you view failure as an opportunity, but you are annoyed enough by it to fail in different ways going forward. You enjoy going the extra mile, and strive to earn your seat at the table.
Determined. You are the type of person who asks questions, you share your work, and you are constantly challenging yourself and others to do it better.
A team player. You are genuine in your interactions as you proactively and effectively delegate and mentor your team, working together to make a difference. You also roll your sleeves up and serve your team and your customers.
Additional skills you might have
These are not compulsory but they will help
- Basic scripting skills. e.g. VBA for automating MS Office workflows, Python for extracting and manipulating data for your own analytical needs. SQL for searching through and analysing data.
- Advanced Excel skills. e.g. You know how to structure, model and present data efficiently.
- Systems configuration. e.g. You are comfortable reading the manual and learning how to configure systems like Salesforce to increase adoption and efficiency.