Internal Account Manager
efm, Australia
Job Description
At the heart of our service offering are our people and our promise to deliver a no better logistics experience. If you have a relentless passion for providing outstanding support to customers and love a challenge this is the role for you.
As an Internal Account Manager at efm, you will proactively support customers, major account managers and carriers with the day to day management and movement of freight. You will be in constant contact with the customers in your portfolio, making sure that we are always on the front foot.
Requirements
As an Internal Account Manager with efm no day is the same. Your role will be based in our Pyrmont offices and will involve:
- Support and management of the day-to-day movement of freight within your portfolio
- Providing valuable insights into the movement of customer freight and potential issues to Major Account Managers to support the delivery of the best logistics experience
- Reviewing and reporting on daily freight movements
- Resolving enquiries in a way that provides a no better experience
- Escalating priority issues when required relating to all aspects of your accounts
- Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers
What we're looking for:
- Sound computer including Microsoft Office Suite
- Strong written, verbal communication and problem-solving skills
- Tertiary qualification
- Resilience, passion and ability to work at pace and under pressure
- A high level of motivation and energy with a strong focus on achieving outstanding customer experience results
Benefits
This is a fantastic opportunity for recent graduates to join an organisation that places value on professional development and growth of our team.
This includes:
- Onsite training and ongoing professional development
- Internal advancement opportunities for high performers
- Working with like-minded and passionate people in an environment that will support and challenge you
- Supportive and energetic team culture