Customer Care Coordinator
Rentokil Initial, Australia

We are looking for a Customer Care Coordinator join our team based in Sandgate on a Full Time basis.

Our Sandgate team has an exciting opportunity available for an organised, efficient and dedicated Customer Care Coordinator. Your extraordinary skills will be used for the day-to-day phone based management of our business customers. This role reports directly to the Customer Service Manager and will see you utilise your awesome Customer Service experience to build customer relationships, liaise with technicians and make outgoing calls to customers to promote our products and services and build repoire to enable ongoing customer excellence.

The core responsibilities in this role include:

• Converting incoming job enquiries into sales opportunities
• Effective management and resolution of all customer enquiries in a timely manner
• Focus on client retention and protect existing portfolio by identifying opportunities to re-sign and upgrade existing contracts
• Promotion of new products and services to our customer base
• Create quality sales leads for the field based sales team
• Liaise with other departments to ensure customer enquiries are resolved in a timely manner
• 1st contact resolution
• Processing enquiries efficiently and pro-actively resolving client issues
• Make outgoing calls to our existing client database to promote our products and services

Requirements

We would like you to have the following skills and experience:

• Prior experience in Sales, Account Management and Customer Service role
• Highly developed negotiation skills to ensure contractual obligations are met
• Ability to overcome client and manage customer objections
• Previous working experience in a similar role
• 2 years excellent customer service
• Demonstrated skills in B2B sales development
• Highly effective time management skills
• Intermediate computer and system skills
• Complaint handling experience
• Ability to work under pressure, multi-task and work autonomously
• Meeting Deadlines and KPIs' on a daily/monthly basis
• High attention to detail
• Outstanding verbal and written communication skills
• Love working in a team environment

The successful candidate must be able to pass a Pre-employment medical, drug amp; alcohol screen as well as background checks.

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business we employ some 38,000 colleagues across 66 countries and offer a wide range of learning and development programmes for colleagues to enhance their skills.

If you're the Customer Service Superstar we're looking for, and you're looking for a supportive company culture and a great opportunity for your career, click the Apply button now to submit your resume.

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