Account Director - 130120
SirionLabs Pvt Ltd, Australia
Job Description
About SirionLabs:
SirionLabs - SaaS Product firm | is looking for people who simply put are driven to make a difference.
SirionLabs is a growth stage company building breakthrough technology in Contract Lifecycle Management. We are hosted on AWS utilizing Aurora, Redshift, Lambda and are built on Java, C#, Golang, Angular, MongoDB and Postgres.
We make data speak for itself by ingesting large volumes of machine data, support data and complex enterprise data sets. We rely on NLP (coreNLP), Neuralnets and Machine Learning technologies to improve operational efficiency and for predictive analysis.
We are a team of high energy individuals who revel in a rapid-pace, agile product development environment. We aim to build path-breaking, context-aware products that solve meaningful and complex problems. In doing so, we hope to put Indian engineering on the world map. So, if these are the ideals that excite you, there is definitely a place for you at SirionLabs!
Job Role: Account Director (AD)
Years of Experience required: 10+ years
Work Location: Sydney - Australia
About the Role:
We are looking for people with entrepreneurial mindset who can develop strong client relationships and drive engagement leading to more satisfied clients; and drive revenue growth for SirionLabs in the process
Your primary objective will be to lead the client relationship for 1 (or more) accounts and:
- Ensure client is getting full value from the engagement leading to high customer satisfaction, referenceable customer and revenue growth
- Oversight of implementation and ad-hoc engagements; program manage in coordination with the client stakeholders and internal team members
- Responsible for achieving revenue goal and profit margins. Renewal for existing engagements + expand our relationship within the client organization(s) and generate more revenue opportunities
What you will do:
- Learn about the product in depth so that you can articulate the value to existing and new customers
- Invest time on an ongoing basis to keep yourself up to date on new developments
- Implementation phase: oversight of the implementations including reviewing the plans for completeness and practical execution, timely resource planning and ensuring timely progress against the plan
- Ensure good and consistent experience for clients; leverage SirionLabs Change Management Methodology during implementation phase
- Post implementation: Responsible for customer satisfaction overall (including gathering the feedback at regular interval)
- Proactively identify value prop with clear $ impact and lead execution on that; ensure client is getting the ROI from the engagement (and acknowledges that)
- Be on top of the issues reports by the clients (and risks you identify); work with internal stakeholders to ensure these are resolved in a timely manner
- Ensuring system utilization is monitored and regularly discussed with the customer leadership, along with recommendations
- Support all stakeholders (users; influencers; decision makers): drive the consumption of strategic actionable insights, build ROI and evangelize the platform to dormant users
- Manage execution of all ad-hoc projects
- Business growth: Actively lead business development efforts within your accounts introductions, presentations, proposals, and closing. Take help from leadership team, as needed
- Understand the client organization, map out the key stakeholders and their priorities and help build value prop
- Follow SirionLabs operational requirements and regularly update CRM; Sirion-on-Sirion; ensure cadence for governance meetings with clients etc
- Engage in company building activities such as customer summits, recruitment, conducting client workshops, among others
We are looking for people who have an:
- Ability to learn quickly, great relationship building and communication skills, ability to understand and connect problems, desire and work ethic to grow professionally and personally
- Ability to make sense of ambiguity: To lead your team out of murky waters and keep the spirits high in the process
- Belief in an internal locus of control: We like people who believe that they have the ability to influence other people and processes, to mold the environment in a way that helps achieve the team’s goals
- An open mind and pleasing personality with good comfort level in interacting and motivating people from diverse backgrounds
Preferred experience:
- 10+ years of experience including at least 5 years of account management experience
- Experien