Head of Sales - APAC
Timely, Australia

Timely has come a long way since its inception in 2011. We’ve grown an online community of over 46,000 beauty professionals across 90 countries that use our cloud-based business management software to book over 30 million appointments a year.

Our customers are our sun, and our mission is to help the global hair amp; beauty industry become a 1 trillion dollar industry. We plan to do that by building a total salon management solution that enables our customers to thrive.

2020 was a big year for us as we faced the uncertainty of losing our 12k customer base at the start of the pandemic. But we've come out the other side better than ever by ensuring that no one on the Timely team would lose their job and focusing on helping our customers survive. You can hear a little more about 2020 journey from Paul Shingles, our COO, here.

We’ve got our sights on some huge goals over the next few years. How are we going to get there? He tangata, Our people.

So, what can you expect from us?

We lead with Inclusion and use our values to inform our decisions. Mary Haddock-Staniland joined us in December 2020 as our Chief People Inclusion Officer. The first role of this nature in the executive level of any New Zealand organisation, Mary’s goal is to progress the business case for workplace inclusion, ensuring people have equal access to opportunities and resources.

We bring our whole selves to work and celebrate the things that make us unique. We view work and life as complimentary, rather than competing priorities and #timelylife allows us to see the benefits of working from home and the flexibility it provides.

Our team of 100+ enjoy wellness and professional development benefits as well as a high spec home office set up. To us, people experience means creating the best possible environment for you to be your best self.

About the role

Our current Head of Sales has decided it's time to step into a new opportunity within Timely, and this means we're looking for someone to take over the reigns. The Head of Sales APAC will lead a team of 7 AE's and SDR's based in Melbourne and will work closely with our UK sales function, so will need to be prepared to flex their time across NZ, AUS and UK timezones.

In the next 3 years we have ambitious growth plans. The key components of our strategy to achieve this is to focus on the hair and beauty verticals across english speaking countries serving solo’s right up to 50+ staff and multi-site businesses

The Head of APAC Sales role is central to the delivery of these strategic goals.

What you'll do:

• Recruit and retain high calibre sales team members
• Lead and manage Timely’s SDRs and AEs - keeping team engagement high and maintaining a positive culture
• Develop sales processes that fit our channels, the size of customers, and the industry we’re targeting
• Help us build a brand new Enterprise customer sales capability alongside our product development in this space
• Develop an onboarding program that ensures new sales members are deployed quickly into the business with the knowledge and ability to hit quota within the first two months
• Develop the Outbound sales strategy and build processes for lead identification, research, pitch and sale
• Ensure increased headcount always drives linear or better lift in MRR
• Develop and deliver coaching and training programs for the sales team
• Have a deep understanding of the market: geographies, target verticals and competitive landscape - and the jobs our customers and prospective customers employ Timely to do
• Develop and maintain a sales strategy that works for small customers, and medium and large customers - two different ways of selling.
• Assist with trade shows and conferences
• Continually forecast ahead to ensure recruitment and lead pipeline is fit for targets.

Requirements

We're looking for a natural leader who understands the principles of achieving success by enabling the best from others. Timely are a 'people-first' company and as cliche as it may sound.there really is no "I" in "team" to us. You'll be empathetic, compassionate and approachable, yet are seamlessly able to manage internal stakeholders and drive delivery of ambitious KPI's.

In this position, successful delivery will utilise a range of skills and experience, including:

• Several years experience in a leadership role in a B2B SaaS Sales function selling to Small and Medium sized businesses
• Strong leadership skills with a proven ability to nurture and build on people’s strengths
• Experience with Salesforce
• Excellent eye for detail - ability to create accurate and high quality pieces of work
• An intellectual curiosity that drives you to be across many layers of communication, both within the team and w

Job Rewards and Benefits