End User Services Engineering Manager

End User Services Engineering Manager
Datacom, Australia

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Mar 2, 2021
Last Date
Apr 2, 2021
Location(s)

Job Description

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Our team

You will join the Intelligent Workspace team - a passionate, driven, close-knit group who strive to improve our customers’ IT journey.

About the Role

As End User Services Manager, you will lead a team of end user engineering staff across Australia. Your goal is to ensure best practice support methodology is practiced, technical experience leveraged, and customer outcomes are delivered driving highest levels of customer satisfaction.

You will manage the day-to-day operations of the assigned resources and create a compelling vision around automation and seamless end user experience.

What you’ll do

As End User Services Manager, you will be responsible for:

  • Leading, managing and motivating a high-performance team
  • Developing performance metrics and managing to those metrics
  • Managing escalations and assignment of appropriate resources for all internal and external stakeholders
  • Operational and Financial accountability for the team
  • Work collaboratively across the Datacom Business units to facilitate new business opportunities.

What you’ll bring

Please note that to be successful in your application for this role, you will need to be an Australian Citizen.

You will bring 5 years’ experience working in an IT managed services environment in an end user support role, along with at least 2 years’ management experience. You will be passionate about leading and motivating a technical team and will have a can do attitude. You will have an excellent understanding of Modern Workplace, associated EUC technologies and support processes across an outsourced delivery environment. Along with exceptional technical competence in modern and traditional end point management methodologies, and advanced knowledge of Microsoft 365 technologies.

You’re driven to achieve the best outcome for both your customers and your team, inspiring to automate where possible and delivering outstanding end user experience for everyone.

Why Datacom?

We have over 6,500 people across our global offices and generate an annual revenue of over NZ $1.2 billion annually. This makes us one of Australasia’s largest professional IT services companies.

We have extensive expertise in operating data centres, IT services, software engineering and application management, as well as payroll and customer service design and operations.

With this comes a long list of significant clients and Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds to serve those clients.

We are local at heart, yet world-class in capability.

Job Specification

Job Rewards and Benefits

Datacom

Information Technology and Services - Wellington, New Zealand
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