Front Office Manager
Traverse Alpine Group, Australia
Job Description
We are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services. As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.
- Have previous experience with RMS operating system or similar systems.
- Hands on role leading a small team from the front
- Customer focus with a passion for exceeding Guests' expectations
- Includes taking calls and making reservations
- Suit an experienced FOM or a rising staff looking for their 1st Management or Leadership position
- Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
- Train, supervise and support office staff, including receptionists and porters
- Schedule shifts
- Ensure timely and accurate customer service
- Handle complaints and specific customers requests
- Troubleshoot emergencies
- Monitor stock and order office supplies
- Ensure proper mail distribution
- Prepare and monitor office budget
- Keep updated records of office expenses and costs
- Ensure company’s policies and security requirements are met
Requirements
- Proven work experience as a Front desk manager or Reception manager
- Hands on experience with office machines (e.g. fax machines and printers)
- Thorough knowledge of customer service, office management and basic bookkeeping procedures
- Proficiency in English (oral and written)
- Solid knowledge of MS Office, particularly Excel and Word
- Excellent communication and people skills
- Good organizational and multitasking abilities
- Problem-solving skills
Benefits
Benefits and perks
Accommodation and staff meals are provided within our group at a fraction of the cost. Ski in/out of our venues. Great snowy Alpine experience. Well organised staff facilities. Walking distance to all shops, bars amp; restaurants.