Front Office Supervisor
Traverse Alpine Group, Australia
Job Description
About the business
Traverse Alpine Group is an experienced hospitality operator with a demonstrated track record in delivering a high standard of food and beverage services in remote areas. Traverse Alpine Group is the largest hospitality employer in Falls Creek and is now hiring for Astra Falls Creek, Huski Kitchen, Frying Pan Inn and Cloud 9. Our employee program has a balance of career growth and lifestyle. Numerous positions available ranging from Salary, Full Time, Part Time and Casual appointments. Commencement Date: June 2021
About the role
We are searching for a professional and enthusiastic front office supervisor who will trive on the opportunity to work in a 5 star hotel with superb hospitality in an amazing award winning venue in Falls Creek, Victoria.
Reporting to the GM and Front Office Manager you will be a key member of the Front Office team and will display a professional and passionate commitment to the business.
Requirements
The role requires the following:
- lead and perform all front desk duties including check-ins, checkouts, reservations, guest phone messages and special requests.
- Ensure that guests experience a great stay. This position requires diplomatic skills and the ability to deal with people from different cultures and backgrounds.
- Assist the Front Office Manager in motivating the team and participate in the training and development of all Front Office staff.
- Make sure all arrivals are blocked and evens out the house count.
- Check arrivals of VIP guests, are in charge of possible upgrades
- Have the concierge team deliver note cards to guestrooms per hotel standards.
- Verify the accuracy of the cash drawers at the beginning of the shift and supervise the close-out of shift work and cash at the end of the shift.
- Communicate all important information to the following shift to ensure a smooth transition through the Front Desk logbook.
Skills and Experience
We are looking for an experienced and dedicated Front Office Supervisor who possesses the following skills and more:
- Strong written and verbal communication skills
- Ability to lead and motivate a team
- Associate degree or higher (ideally in hospitality)
- Previous front office experience
- Language skills
Benefits
Benefits and perks
Accommodation and staff meals are provided within our group at a fraction of the cost. Ski in/out of our venues. Great snowy Alpine experience. Well organised staff facilities. Walking distance to all shops, bars amp; restaurants.