We are Zapp, a new startup that instantly delivers convenience essentials in mere minutes to consumers. With Covid lockdowns, this model has become more relevant than ever. We are vertically integrated: we operate our own local dark stores and employ our riders. This allows us to be close to customers, control the full consumer experience, and offer them a super slick overall experience. We just launched in London with plans to go international in the coming months. Our founders previously scaled companies such as Amazon, Jumia amp; Rocket Internet, and we are backed by some of the world’s leading VCs and entrepreneurs. You will have the unique opportunity to work alongside an experienced C-Suite and work in a fast-paced, early-stage start-up environment and be instrumental in shaping it as we grow.
We are looking for a Country Manager to oversee daily activities across functions such as operations, product, marketing, customer service and procurement . Country Manager responsibilities include designing policies, overseeing customer service and implementing technology solutions. You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business. If you’re also committed to productivity and compliance, we’d like to meet you. Ultimately, you’ll ensure our operations run smoothly and that people are productive.
Responsibilities
- Formulate business strategy with others in the executive team
- Design policies that align with overall strategy
- Implement efficient processes and standards
- Coordinate customer service operations and find ways to ensure customer retention
- Ensure compliance with local and international laws (e.g. data protection)
- Oversee the implementation of technology solutions throughout the organization
- Manage contracts and relations with customers, vendors, partners and other stakeholders
- Evaluate risk and lead quality assurance efforts
- Oversee expenses and budgeting to help the organization optimize costs and benefits
- Mentor and motivate teams to achieve productivity and engagement
- Report on operational performance and suggest improvements
Requirements
- Proven experience as a Country Manager, Head of Operations, Operations Director, or similar leadership role
- Familiarity with all business functions including HR, finance, supply chain and IT
- Experience with implementing IT systems
- Knowledge of data analytics and reporting
- Good with numbers and financial planning
- Outstanding communication and negotiation skills
- Excellent organizational and leadership ability
- Analytical mind
- Problem-solving aptitude
- BSc/BA in Business, Computer Science or other relevant field