ITSCM Manager
Datacom, Australia
Job Description
Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
Our team
Our IT Service Management team are a passionate bunch, and we genuinely care about maximising the service we deliver to our clients. If you get a real kick out of positively impacting some of Australasia’s brightest organisations, read on!
About the Role
As an ITSCM Specialist, you are accountable for the creation and management of Service Continuity within our Managed IT Service Management practice. This role requires a detailed view across the IT landscape, with the ability to work with technical teams and out customers in ITSCM matters with minimal oversight.
What you’ll do
As ITSCM Specialist you will be responsible for, but not limited to:
- Adherence to the Datacom ITIL processes and procedures
- Documentation of Disaster Recovery plans, IDRP and associated documents for our customers
- Inter team flexibility
- Relationship Management
- Operational Reporting.
- Audit and Compliance experience
What you’ll bring
You will have extensive IT industry experience, with at least 3 years’ experience in an ITSCM role Ideally you will have managed mid to large contracts for the delivery of ITSCM services, with a strong track record of achieving high customer satisfaction. You will be passionate about ITIL, with a sound understanding of technical concepts and frameworks. Along with exceptional communication, stakeholder management and analytical skills, and be comfortable working in sometimes stressful environments.
The Nitty Gritty
We have over 6,500 people across our global offices and generate an annual revenue of over NZ $1.2 billion annually. This makes us one of Australasia’s largest professional IT services companies.
We have extensive expertise in operating data centres, IT services, software engineering and application management, as well as payroll and customer service design and operations.
With this comes a long list of significant clients and Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds to serve those clients.
We are local at heart, yet world-class in capability.