iland is looking for an experienced VMware Support Engineer to deliver support services to iland’s global customer base. This is a full-time position reporting to our Service Desk Manager.
This is a phenomenal opportunity for technically-capable individuals with anywhere from four to seven years of professional experience to take their careers to the next level with the latest in cloud infrastructure technologies. Through extensive hands-on and classroom training with the goal of attaining a variety of certifications, iland provides a fast-track career path for talented individuals in the fields of virtualization, networking, and systems administration.
Responsibilities:
- Deliver support services (phone and email) to meet iland’s Service Level commitments to customers
- Triage incoming support tickets for iland Enterprise Cloud Infrastructure and Disaster Recovery customers
- Act as an escalation point for Cloud Support Engineers to resolve customer problems, including participation in an on-call after hours rotation
- Escalate and work alongside teams within iland, e.g. Operations, Development etc.
- Practice extreme ownership of incident ticket(s) within area of responsibility
- Follow iland’s best practices for service management
- Deliver superior customer service while maintaining professional relationships
Requirements
Required Skills
The following skills represent the minimum requirements to be considered for this position:
- 4+ years recent experience as a technical, hands-on, enterprise VMware administrator
- Extensive knowledge and experience using VMware management tools (vCenter, vCloud Director, VMware Configuration Manager).
- Working experience managing scalable, highly available, mission critical virtualized VMware infrastructures
- Experience should include implementing and managing multiple virtual environments
- Solid understanding of and experience with virtualization technologies, such as VMware, OpenStack, AWS, etc.
- Understanding of cloud-based infrastructure services, such as BaaS, IaaS and DRaaS
- 4+ years of experience as a technical support representative with extensive hands-on troubleshooting
- Excellent communicator, high energy, positive attitude, aptitude for professional growth
- Must be detail and goal-oriented with demonstrated technical knowledge and consultative skills
- Ability to pursue positive outcomes for assigned tasks independently
Preferred Skills
The following skills represent additional proficiencies preferred to be successful in this position:
- Bachelor's degree, technical or computer-related degree preferred
- VMware VCP/VCAP certified
- Experience with backup and DR solutions such as Veeam and Zerto
- Extensive experience with large-scale virtualization clusters with hundreds of VMs per cluster
- Experience with Windows administration (Server, IIS, SQL, AD, etc.) and/or Linux server administration
- Networking experience with Cisco ASA, ASR, and Nexus products; Cisco CCNA or higher certified
Benefits
- Competitive Salary
- Superannuation
- Paid Holiday
- Training Budget
- Laptop
About iland
iland has been in business for over 25 years, and is an industry leader in the areas of Secure Disaster Recovery as a Service (DRaaS), Secure Cloud Backup (BaaS), and Secure Infrastructure as a Service (IaaS). iland differentiates itself and maintains its market leadership by investing heavily in its proprietary Cloud Console, which is an orchestration tool for its cloud services offered in the US, UK and Singapore. The result of this investment is a rapid development cycle with up to four product releases per year. We provide an exciting, fast-paced environment that has been recognized by these industry leaders and more:
- Gartner Magic Quadrant Disaster Recovery as a Service Leader: 2016-2019
- Zerto Service Provider of the Year: 2016 amp; 2017
- Veeam Service Provider of the Year: 2016 amp; 2017
- The Forrester Wave Top DR-as-a-Service Providers: Q1 2014
- Houston Business Journal #1 Best Place to Work: 2012 amp; 2013
- Nine Lives Media Inc. Talkin’ Cloud 100: 2011, 2012 amp; 2013
- Houston Business Journal Houston Fast 100: 2012 amp; 2013
- Cisco Cloud Managed Service Provider (Cisco Powered)
- VMware Global Service Provider Partner (VSPP) of the Year: 2010-2012