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Customer Service Consultant Job in Australia
Rentokil Initial , Australia

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Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 24, 2021
Last Date
May 24, 2021
Location(s)

Job Description

We are looking for a Customer Service Consultant to join our team in Adelaide on a Full Time basis.

This role reports directly to the Customer Service Team Leader and will see you utilise your awesome Customer Service experience to build customer relationships, liaise with technicians and make outgoing calls to customers to promote our products and services and build rapport to enable ongoing customer excellence.

The core responsibilities in this role include:

  • Converting incoming Pest enquiries into Sales opportunities.
  • Make outgoing calls to clients inquiring about our products and services to secure bookings.
  • Sell consultatively and make recommendations to prospects and customers of the various solutions the company offers.
  • Supporting the Customer Services and Operations Team to achieve targets and deliverables.
  • Process inquiries pro-actively and resolve client issues efficiently.
  • Liaising with technicians to assist in day to day scheduling.

Requirements

We would like you to have the following skills and experience:

  • Outstanding customer service and computer skills, as you will be using multiple in-house systems.
  • Experience in sales over the phone or field sales (preferred)
  • Accurate data processing
  • Leading and complaint handling experience
  • Ability to work under pressure, multi-task and work autonomously
  • Meeting Deadlines and KPIs' on a daily/monthly basis
  • High attention to detail, Proactive and self-motivated
  • Outstanding verbal and written communication skills
  • Love working in a team environment

The successful candidate must be able to pass a Pre-employment medical, drug amp; alcohol screen as well as background checks.


Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business - we employ some 38,000 colleagues across 66 countries - and offer a wide range of learning and development programmes for colleagues to enhance their skills.

If you're the Customer Service Superstar we're looking for, and you're looking for a supportive company culture and a great opportunity for your career, click the Apply button now to submit your resume.

Job Specification

Rentokil Initial

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