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Customer Growth Strategy, Sr. Manager Job in Australia
Truepill , Australia

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1 Year
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 23, 2021
Last Date
May 23, 2021

Job Description

At Truepill, we are building the future of healthcare. Through our digital health platform, we empower our partners to deliver world-class patient experiences. With nearly five million prescriptions shipped, we’ve been included on Forbes’ Next Billion-Dollar Startup list and are proud to work with many of the world’s largest healthcare organizations. We never settle for how it’s done today. We invent how it will be done tomorrow.
None of this is possible without the right team driving us forward. We are committed to creating an environment focused on racial and gender equality, inclusion, empowerment and respect. We believe that when our teams feel supported and inspired, they turn that creativity into innovation. The type of innovation that benefits all of our people, our partners and our patients.
We encourage our team members to expand their horizons and bring their passion and curiosity to work, every day. Come join us. Let’s build something great together.
As we grow as a company, so does our base of customers and partners we work with, ranging from high-growth digital health brands to some of the world’s largest healthcare organizations, including health plans and providers, as well as pharma and device manufacturers. In this role, you will be responsible for driving relationships with some of our most strategic customers, from leading custom deployments to setting the framework for maximizing ongoing value potential. You will work directly with customers and cross-functionally across Truepill to uncover key business insights, recommend scalable growth strategies, design and implement new operational processes, and inform the development of new product features and services to deliver best-in-class customer experiences.
What You'll Be Doing:
  • Develop and Execute Growth Strategy for Truepill’s Customers:Work closely with Customers and product to identify optimal long-term strategy
  • Build Strategic Customer Relationships:Establish and expand relationships with assigned accounts, uncovering opportunities to maximize value, improve performance and reduce friction to make our customer experience more seamless
  • Evolve Account Management amp; Strategy Function: Build out new processes and strategies for growing relationships across all accounts
  • Drive Cross-functional Programs:Lead large, cross-functional projects and implementation of strategic plans, building consensus with senior leaders across the organization
  • Lead New Customer Onboarding:Manage deployments for some of our largest and most complex customers, overseeing technical integration and development of custom product features and workflows
  • Inform Product and Services Roadmap: Partner with Product, Design and Engineering and Operational leads to inform and prioritize product improvements, feature requests and new offerings based on customer needs and growth strategies
  • Uncover Business Insights:Analyze large amounts of information and data quickly and effectively to reduce complexity and make actionable recommendations
  • Create New Processes and Measure Progress:Establish processes and reporting to monitor progress against goals and objectives, help streamline operations, and add value to customer relationships
Who You Are:
  • Ownership Mentality:You have a bias for action and enjoy breaking down complex problems into actionable plans and scalable processes
  • Comfort with Ambiguity:You’re comfortable working in a high growth, constantly changing environment
  • Seasoned Relationship-Builder:You have the ability to motivate, influence and lead stakeholders across all levels and job functions
  • Skilled Project Manager:You’re highly organized and have experience managing project plans, identifying resource needs and collaborating effectively across teams to define timelines and deliverables
  • Analytical and Data-Driven:You love data and are comfortable analyzing large and complex datasets
  • Passionate about healthcare and technology:You’re excited to play a role in building the future of healthcare
We're Looking for Someone With:
  • 8+ years in Management Consulting, Strategy, Product Management, Business Development, or related experience
  • Proven track record of leading initiatives, hitting goals, and succeeding in a fast-paced environment
  • Solid stakeholder management skills, both for internal and external stakeholders and comfort presenting to senior leadership
  • Strong quantitative skills, with experience in business case modeling and working with large data sets to extract business insights (experience in SQL, Tableau preferred)
  • MBA or Master’s degree, strongly preferred
  • Previous healthcare industry experience in a high-growth or early stage start-up is a plus
Truepill is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Job Specification


Information Technology and Services - Brooklyn, Australia