Content & Design Operations, Group Lead
Canva, Australia

You goals

• Build the vision and the strategy for 2021. You’ll spend time understanding the business and product goals of Content & Discovery, and craft a vision for how the Operations speciality will evolve in the group.
• Build and coach effective teams. You’ll play a key role in bringing in key Operations hires to scale yourself, as well as supporting Product Managers and team leads to scale their workforces.
• Start delivering results. You’ll roll up your sleeves and start working with teams to deliver results immediately, mapping out the current landscape and working through the highest impact opportunities from building scalable systems to increasing engagement for a remote workforce. 

What you'll be doing

• Oversee the holistic Operations strategy and systems related to Content & Design Production in the Content & Discovery group. 
• Map out the current projects and workforce, build a strategy and vision to maximise effectiveness and team happiness. 
• Maintain documentation and build dashboards that allow for quick and efficient understanding of resource capacity and project status. 
• Oversee and manage significant content & design budgets. 
• Hire and oversee a core team of Content & Design Operation program managers, who will partner directly with Product groups. Get started on high value areas while building out this team. 
• Build and manage a hiring strategy to bring in contractors to support content and design initiatives including designers, illustrations, SEO specialists, content writers, creative reviewers and more. 
• Build a strategy for contractor happiness & engagement, designed to scale to global expansion. 
• Oversee existing global operations teams working across several high impact initiatives. 
• Play a lead role in aligning and influencing relevant stakeholders across teams and specialities, facilitating and building out best practice workflows. 

Experience you'll need

• 7+ years’ experience working in an operations role in a creative, content or production environment with at least five years’ experience in a management or leadership capacity.
• In-depth knowledge of project management, resourcing and creative software
• Experience working with leadership teams translating content strategy into operational processes that are built for scale. A love for continually optimizing these processes to stay ahead of Canva’s  needs
• Experience prioritising, managing and tracking multiple projects simultaneously with the ability to work autonomously in a fast-paced, high-growth environment.
• Proven experience of effectively managing large-scale projects from problem through to delivery
• You are passionate about content, de

Job Rewards and Benefits