Technical Support Engineer - Apple / MacOS Devices
Canva, Australia
Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 19, 2021
Last Date
Mar 19, 2021
Location(s)
Job Description
Since launch in April 2013, our user base has grown exponentially, amassing over 15 million users in over 100 languages, making us one of the fastest-growing technology companies in the world. As of today, we've achieved profitability as well as a USD $6-billion valuation, comfortably setting us up for the next stage of growth.
Canva is seeking an enthusiastic IT Support Engineer to ensure the reliability, security, and resiliency of our systems, hardware, and platforms which support Canva's internal business operations. As we grow past 700 employees in Sydney, we need to ensure our offices, tools, and systems enable all Canva employees to do their best work.
Responsibilities
- Support and troubleshooting Canva's hardware and devices - laptops, networking, and video conferencing for MacOS, Apple Devices, Zoom Teleconferencing
- Manage small projects - planning, communication of, and implementation of new procedures, policies, technologies, etc.
- Administration of cloud-based tools and internal applications
- Provisioning and management of Canva assets; movement, storage, and setup of laptops, monitors, desktops, etc.
- Provide desktop and application support to end-users - troubleshooting laptops, peripherals, and applications
- Support configuration activities, planned outages, and security initiatives
Required Skills and Experience
- Experience supporting and troubleshooting Apple Products, Devices, and Services; MacOS X and Linux Operating Systems
- Previous experience in a Level 2 (L2) onsite support capacity
- Experience administering cloud-based internal application such as Google GSuite and Atlassian Products (Jira, Confluence, etc)
- Experience managing video conferencing applications and hardware
- Strong verbal and written communication with strong documentation and organizational skills
- A strong customer-focused attitude and demeanour; at-home in an environment where things move very quickly
Perks and Benefits
- Competitive salary, plus stock options via our ESOP plan
- Flexible daily working hours, we value work-life balance
- Breakfast and lunch prepared by our wonderful Vibe team
- Onsite-Gym and Yoga Membership
- End-of-Trip Facilities: Bicycle parking and showers
- Generous parental (including secondary) leave policy
- Pet-friendly offices
- Sponsored social clubs, team events and celebrations
- Relocation budget for interstate applicants
The Canva workspace is set up for you to do your best work and have a great time doing so, with breakout areas, little nooks, and quiet places to retreat.
Want to experience Canva for yourself?
Check out what life is like at Canva on Instagram
Check out what our users are saying about us on Twitter
Learn how we work from Dave, our CTO
Get to know our Chef, Chris
Meet our CEO, Melanie
Finally, give Canva a go!
If you're seeking professional growth and enjoy working in a fast-moving organization surrounded by technologists with experience at some of the biggest names in the industry, then we would encourage you to apply now to be considered for the opportunity!
This role is not open to external recruitment agencies
Job Specification
Job Rewards and Benefits
More Jobs like this Job
Canva
Computer Software - Sydney, Australia
© Copyright 2004-2024 Mustakbil.com Australia's No 1 Jobs Site, All Right Reserved.