Partner Business Development Manager, CX
Amazon, Australia

Would you like to be part of a team that is redefining the Customer Experience industry? Amazon Web Services (AWS) is looking for an experienced candidate to work with a select group of our Global and National Systems Integrators (SIs) to evolve and optimize their Amazon Connect contact center and customer experience practices and service delivery on AWS. Amazon Connect is a Cloud Contact Center as a Service (CCaaS) offering that was launched by Amazon 4 years ago and has been met with strong customer interest and adoption across all geographies and multiple vertical industry segments.

As an SI Partner Business Manager on the Amazon Connect Go-To-Market (GTM) team, you will help to build/increase Amazon Connect customer satisfaction and adoption through the engagement of our AWS Global and/or National SI partners. Working as a team of two, with a Partner Solution Architect, your goal will be to ensure assigned partners’ ability to position most effectively at the deal level, and to deploy Amazon Connect reliably, at scale.

The ideal candidate will have demonstrable experience in creating and delivering customer value by matching SI partners’ capabilities and solutions to customer needs as identified by field sales specialists and solution architects. An ideal candidate should also have a demonstrated ability to interact effectively at the CxO/VP level, succeed by working across and building consensus between organizational groups, as well as thinking strategically about, and articulating business and technical challenges to, relevant internal and external stakeholders. In addition, the candidate will have demonstrated the ability to identify and provide guidance on areas for SI practice improvements and have directly contributed to the growth of SI/channel partner practice revenue in the customer experience/customer service industries.

Roles & Responsibilities
· Collaborate with SI partners to develop deliver market-leading Customer Experience solutions that consist of AWS services plus ISV solutions and package them with SI professional and managed services
· Work with SI partners to define and execute, or refine existing joint sales and go to market (GTM) programs to ensure maximum customer relevance and channel success
· For assigned SI partners, be an expert Amazon Connect and GTM resource, who can relentlessly evangelize key messages and new service features to all constituents/stakeholders within the SIs
· Engage, train, and standardize sales motions across the SI’s field sales organization, channels and end customers to create and drive revenue opportunities for AWS
· Foster SI partner delivery of Amazon Connect and related 1P and 3P services via Managed Service Offerings
· Broker and oversee dialogs between assigned SI partners and the Amazon Connect GTM and Service Teams to drive and maintain highly constructive working relationships

In this role, you will be responsible for ensuring that your assigned partners are able to position the Amazon Connect service most effectively at the deal level, and that they are able to deploy Amazon Connect reliably, at scale. You need to be able to build credibility quickly with SI partners, offer guidance to SI partner practice teams on process improvements and preferred AWS sales motions that can be transferred to the partners’ own sales efforts, and articulate value propositions compellingly to all levels of partner management.

BASIC QUALIFICATIONS

· 10+ years of consulting or business development experience in the software/technology industry with at least 3 years focus on cloud consulting practices (vs. on-premise)
· Experience in the CX or Contact Center space working with consulting partners to deliver vertical industry specific use cases
· Consistently exceeds quota and key performance metrics, with hands on experience working with Fortune 500 companies
· Presentation skills and the ability to articulate complex concepts to cross functional audiences
· Possess technical acumen, with a demonstrated track record of driving emerging/disruptive technologies
· Ability to think and work creatively to develop unique joint value propositions and integrated solutions within AWS and across SI organizations
· Prior experience helping consulting partners and SIs build practices
· Knowledge of different Contact Center offerings and technologies and in-depth understanding of the Customer Experience market

PREFERRED QUALIFICATIONS

· Prior knowledge of AWS and infrastructure technologies, services, and standards.
· Experience working for either a startup or a larger corporation in Contact Center or Customer Experience/Enterprise Software industry
· Proven direct ability to drive meaningful revenue growth within a channel sales organization
· Ability to create and execute joint solution and GTM strategies and tactical plans.
· Demonstrated ability to engage and influence C-level executives
· Meets/exceeds Amazon’s leadership principles requirements for this role
· Meets/exceeds Amazon’s functional/technical depth and complexity for this role

Job Rewards and Benefits