Showroom Design Consultant
GWA Group, Australia
Job Description
Your new role
We are seeking a Customer Experience Centre Consultant to join the team at our brand new Caroma Experience Centre located in Osborne Park.
This position is full-time and requires the successful candidate to work on the following schedule:
- Tuesday to Friday, from 9am to 5pm
- Saturdays, from 9am to 1pm
In this role you will act as the front line face of GWA to our Retail, Builder, Design and Commercial customers that visit the Caroma Experience Centre. On a typical day, you will be responsible for:
- Servicing walk in customers, phone amp; email enquiries and remote online consultations as required.
- Consulting with customers regarding their bathroom/kitchen/laundry layouts, product requirements and creating specifications.
- Proactively reaching out to external stakeholders and various industry sectors to create new opportunities and maintain all existing business opportunities.
- Following up on pipeline contact database as required including effective and proactive workflow management of all new and existing opportunities within a reasonable timeframe.
- Assisting and attending (when required) experience centre events during and/or outside of business hours as per events schedule; and
- Leading and enquiring follow up with all visitors to the experience centre and post events, including workflow of opportunities and database management.
About you
- Along with a minimum of 2 years’ experience in a similar role, you will:
- Have superior customer service and greeting skills.
- Be adaptable and agile, with a demonstrated ability to create great customer experiences.
- Take responsibility for own learning by adopting a mindset and work practices that facilitate continuous development.
- Have industry experience in interior design within renovation and replacement sector is highly desirable, but not essential.
What’s on offer?
Aside from a supportive, collaborative culture where you’ll be set up for success and know that you’re making a real difference from day one, we’ll also offer you:
- Free onsite parking
- Flexible and hybrid working options
- Competitive remuneration and bonus structures
- An immersive onboarding program to set you up for success
- Opportunities to learn and grow through our Learning amp; Development programs
- Paid parental leave program
- ‘Great Rewards’ program - exclusive access todiscounts and cashbackrewards at your favourite stores
- ‘Bathrooms amp; More’ program - great discounts on a wide range of our products
- Volunteer and Community Service Leave
- Option to purchase additional annual leave
As well as other great benefits like discounted health insurance, financial advice, annual flu vaccinations, access to a range of online fitness programs via our Wellbeing Centre...and much more!
What’s it like to work with us?
Culture is key for us, and our people come from a variety of backgrounds and industries. We all share a common purpose of bringing to life all three of our cultural pillars: We are Customer Focused; We are One Team and We Care For Each Other. Our passion and dedication are evident in how we work together to ensure everyone achieves our goals and that we all play in a role in making GWA a great place to work.
Our success is driven by a global team that share a passion to be the trusted and integrated solutions partner in the delivery of sustainable water solutions for bathrooms, kitchens, and laundries.
GWA is on a journey from Good to Great, and we are looking for people who are excited by change and want to make a difference. We care for each other and encourage people to take the lead to deliver superior solutions for our customers and consumers.
Our purpose
Since 1886, the experts at GWA have designed innovative, high-quality products for homes and offices. We have market leading, iconic brands includingCaroma,Methven,DorfandClark.
As an ASX listed company, at GWA our purpose is to make everyday water experiences extraordinary. Water scarcity affects all communities and given that our consumers enjoy experiencing our products every day, we are proud to help save millions of litres of water each year.
Join us
Build your career with us and work with great people, great brands and a business with a history of strong growth. All you need to do is hit the apply button and be part of a company that is focused on delivering great customer experiences! For more information, please contact Emily Jaajaa, Talent Acquisition Special