Guest Service Agent (Front Desk Reception)
Elements of Byron, Australia
Job Description
Our Front Office team is looking for an enthusiastic, customer service focused Guest Service Agent (GSA). As our newest GSA your role is to welcome our guests on arrival to ensure they enjoy their stay as you check them into or out of their villa. You may also help to coordinate our guests’ experiences or activities and share the things you love about Byron.
A little bit about us: Nestled on fifty acres of absolute beach front paradise, Elements of Byron is an award-winning resort offering luxury accommodation options, world-class resort facilities and unforgettable experiences. Barefoot luxury at every step.
To set you up to succeed: Two weeks of structed training will be provided to you covering the tasks required on both the morning and afternoon shifts. You will also be assigned a buddy who will support you as you learn the system and resort features.
The role: Working on our busy reception desk, you will be responsible for ensuring we do not merely deliver service but do more than is expected to create meaningful and authentic moments of hospitality. Checking guests in and out daily, making reservations over the phone, running daily reports to identify any special requests, anticipating guests service needs, and complying with policies and procedures. You will listen to, and resolve guest's complaints or concerns, but there will always be a manager there to support you when required.
The hours: Full time on going casual role available working up to 38 hours a week, across a 7-day rotating roster.
Ideally you will be an Australian Citizen or Resident, as this is an on going role that may move into a permanent position we are not able to consider someone on a WHV.
The shifts: 7am - 3pm and 3pm - 11pm.
Rates: Mon-Fri $31.09, Sat $37.31, Sun $43.52
We are looking for people who can be flexible to work these shifts.
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Requirements
- Provide exceptional customer service by responding to requests promptly, efficiently and courteously
- Experience working in a 4-5 star resort/hotel front office environment
- Demonstrated proficiency in Microsoft Office, Fidelio or Opera System
- Ability to communicate with a diverse range of people
- Full availability to work weekends and public holidays
- Remain calm and effective in emergency and high pressure situations
- Current drivers licence essential
- First Aid Certificate desirable
Benefits
- Restaurant, Accommodation and Spa treatment staff discounts
- Employee Assistance Program
- Full Day Orientation and dedicated departmental training
- Annual and fortnightly staff awards
- Refer a friend incentive
- Stability and long term employment opportunities for the right candidate
- Work in a beautiful beach side award winning resort
- Uniform provided and parking available on site