Assistant Lodge Manager
Journey Beyond, Australia
Job Description
Be part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.
About Us
Outback Spirit offers a range of unique adventure tours, desert safaris and luxury short stays across our beautiful country. Our adventures capture the very essence of Australia, from the rugged red cliffs of the Kimberley to the unspoiled natural wonder of Arnhem Land amp; Far North Queensland, we bring iconic experiences to life. We operate 10 lodges in some of the most remote, inaccessible and beautiful locations. Our team of guides, drivers, camp and operations staff are passionate about the outdoors and take pride in bringing our guests on the adventure of a lifetime.
The Role
We are currently seeking experienced Assistant Lodge Managers, to support the Lodge Managers within our Lodges and located across remote Northern Territory and Northern Queensland and join us for the 2024 season.
This is a hands-on role supporting the Lodge Manager in the day-to-day operation of the property including leading and managing staff, guest activities, infrastructure, rosters, logistics and administration. Specifically, you will be responsible for driving your team to provide an unforgettable experience to our guests.
The role will also involve, but is not limited to:
- Actively working towards meeting the Net Promoter Scores (NPS)
- Ensure the team is delivering the guest-facing experience
- Support and lead the team to deliver an exceptional food and beverage experience to our guests
- Support and lead the team in providing immaculate and high standard of guest accommodation
- Drive a culture of safety, ensuring all incidents and hazards are reported and investigated in a timely manner
- Complete all administrative tasks as required by the Lodge Manager
- Take an active role in induction, and staff training
This is your opportunity to assist in the leadership of a fantastic team, experience new and exciting adventures and create lasting memories for our guests, staff, and yourself.
Requirements
About You
You will have a passion to travel and a desire to experience working and living in remote locations with a love for sharing unique and iconic experiences. The ideal candidate will have:
- The availability to work an entire season
- Previous experience working remotely
- Passion and enthusiasm for hospitality, travel, tourism and adventure
- Pride in delivering exceptional standards of service, ensuring that guests leave us with memories that last a lifetime
- High levels of interpersonal and communications skills
- The ability to think on your feet while delivering within set time frames
- A Responsible Service of Alcohol certificate
- Remote First Aid certification (must include CPR)
- Food Safety certificate
Benefits
- An attractive salary
- Onsite accommodation and meals
- A rare opportunity to live in one of the most spectacular settings
- The opportunity to gain a true appreciation of some culturally significant wilderness
- The amazing opportunity to work in a dynamic, growing tourism business
- Generous discounts on Journey Beyond travel and experiences
- Up to 40% discount on Journey Beyond merchandise
- Study Assistance to prepare you for expanded career growth opportunities